Cattuong Luong Email & Phone Number

Irvine, California, United States

Irvine, California, United States

Garden Grove, California, United States

• Introduced a new software stack to enhance marketplace operations, data management, and inventory processes, resulting in significant improvements in process efficiency and product oversight.• Launched and supervised standardized systems and best practices for content creation, new product listings, and continual maintenance, boosting product listing accuracy and decreasing returns by 25%.• Utilized Excel VBA and Power Query to optimize data processing, reducing labor costs by… Show more • Introduced a new software stack to enhance marketplace operations, data management, and inventory processes, resulting in significant improvements in process efficiency and product oversight.• Launched and supervised standardized systems and best practices for content creation, new product listings, and continual maintenance, boosting product listing accuracy and decreasing returns by 25%.• Utilized Excel VBA and Power Query to optimize data processing, reducing labor costs by 10 hours per week.• Facilitated various areas of digital marketing, including email, media, SEO, affiliate, and social media campaigns to drive engagement and expand brand awareness.• Researched and evaluated various software types, including WMS, CRMs, and ERPs (NetSuite, Cavallo Sales Pad, Microsoft Dynamics GP). Show less

Huntington Beach, California, United States

• Composed in-depth reports to illustrate consumer shopping trends with innovative market research tools Helium 10 and Jungle Scout; handled and implemented promotional campaigns via Walmart, eBay, Google, Amazon, and Shopify.• Reduced the company’s average ROAS from 2x to 5x within three months, while supporting high sales volume.• Devised and strengthened business relations with marketing affiliates to boost sales traffic alongside social media engagement.• Advised the… Show more • Composed in-depth reports to illustrate consumer shopping trends with innovative market research tools Helium 10 and Jungle Scout; handled and implemented promotional campaigns via Walmart, eBay, Google, Amazon, and Shopify.• Reduced the company’s average ROAS from 2x to 5x within three months, while supporting high sales volume.• Devised and strengthened business relations with marketing affiliates to boost sales traffic alongside social media engagement.• Advised the formulation and creation of Shopify store, exceeding established revenue objectives and garnering $10K in revenue within the first month.• Tracked KPIs, encompassing weekly and monthly sales by department, new product sell-through, ROAS, and inventory health. Show less

Huntington Beach, California, United States

• Calculated, examined, and compiled quality data across records, business transactions, and reports; completed quality assurance checks on Excel spreadsheets throughout 10K+ business transactions to guarantee data was verifiable and 100% accurate.• Examined internal processes and executed procedure modifications to enhance operations, boosting accuracy and data entry efficiency.• Built and categorized extensive datasets into visually comprehensible reports for CEO, CFO… Show more • Calculated, examined, and compiled quality data across records, business transactions, and reports; completed quality assurance checks on Excel spreadsheets throughout 10K+ business transactions to guarantee data was verifiable and 100% accurate.• Examined internal processes and executed procedure modifications to enhance operations, boosting accuracy and data entry efficiency.• Built and categorized extensive datasets into visually comprehensible reports for CEO, CFO, purchasing partners, and operations managers to guarantee senior leaders retained a strong grasp of the current status regarding business transactions.• Responded to telephone inquiries, processed correspondence, and compiled and sent info to customers; communicated effectively with team members to ensure high-quality and timely responses. Show less

Orange County, California Area

• Greeted guests, escorted them to their seats, and presented them with menus and wine lists.• Consistently received positive feedback from guests and created repeat business through positive relationships.• Affected quick resolutions to customer problems and brought in management when needed.

Orange County, California Area

• Observed animals for signs of illness, injury, or unusual behavior; notified veterinarians or managers as warranted.• Assigned tasks such as feeding and treatment of animals, and cleaning and maintenance of animal quarters.• Managed up to 12 dogs at once, of all breeds and sizes, providing attentive care to ensure happiness and safety.

4.0

Activities and Societies: • Marketing Director, IVC’s Business Leaders Society • IT Coordinator, IVC’s National Society of Leadership &.

Certificate Of Proficiency

Activities and Societies: CNH KIWIN'S, Key Club, Make-A-Wish, Track & Field Actively participated in clubs, including over 200 volunteer.