Cattuong Luong Email & Phone Number

Irvine, California, United States

Irvine, California, United States

Garden Grove, California, United States

• Introduced a new software stack to enhance marketplace operations, data management, and inventory processes, resulting in significant improvements in process efficiency and product oversight.
• Launched and supervised standardized systems and best practices for content creation, new product listings, and continual maintenance, boosting product listing accuracy and decreasing returns by 25%.
• Utilized Excel VBA and Power Query to optimize data processing, reducing labor costs by… Show more
• Utilized Excel VBA and Power Query to optimize data processing, reducing labor costs by 10 hours per week.
• Facilitated various areas of digital marketing, including email, media, SEO, affiliate, and social media campaigns to drive engagement and expand brand awareness.
• Researched and evaluated various software types, including WMS, CRMs, and ERPs (NetSuite, Cavallo Sales Pad, Microsoft Dynamics GP). Show less

Huntington Beach, California, United States

• Composed in-depth reports to illustrate consumer shopping trends with innovative market research tools Helium 10 and Jungle Scout; handled and implemented promotional campaigns via Walmart, eBay, Google, Amazon, and.
• Reduced the company’s average ROAS from 2x to 5x within three months, while supporting high sales volume.
• Devised and strengthened business relations with marketing affiliates to boost sales traffic alongside social media engagement.
• Advised the… Show more
• Advised the formulation and creation of Shopify store, exceeding established revenue objectives and garnering $10K in revenue within the first month.
• Tracked KPIs, encompassing weekly and monthly sales by department, new product sell-through, ROAS, and inventory health. Show less

Huntington Beach, California, United States

• Calculated, examined, and compiled quality data across records, business transactions, and reports; completed quality assurance checks on Excel spreadsheets throughout 10K+ business transactions to guarantee data was.
• Examined internal processes and executed procedure modifications to enhance operations, boosting accuracy and data entry efficiency.
• Built and categorized extensive datasets into visually comprehensible reports for CEO, CFO… Show more
• Built and categorized extensive datasets into visually comprehensible reports for CEO, CFO, purchasing partners, and operations managers to guarantee senior leaders retained a strong grasp of the current status.
• Responded to telephone inquiries, processed correspondence, and compiled and sent info to customers; communicated effectively with team members to ensure high-quality and timely responses. Show less

Orange County, California Area

• Greeted guests, escorted them to their seats, and presented them with menus and wine lists.
• Consistently received positive feedback from guests and created repeat business through positive relationships.
• Affected quick resolutions to customer problems and brought in management when needed.

Orange County, California Area

• Observed animals for signs of illness, injury, or unusual behavior; notified veterinarians or managers as warranted.
• Assigned tasks such as feeding and treatment of animals, and cleaning and maintenance of animal quarters.
• Managed up to 12 dogs at once, of all breeds and sizes, providing attentive care to ensure happiness and safety.

4.0

Activities and Societies: • Marketing Director, IVC’s Business Leaders Society • IT Coordinator, IVC’s National Society of Leadership &.

Certificate Of Proficiency

Activities and Societies: CNH KIWIN'S, Key Club, Make-A-Wish, Track & Field Actively participated in clubs, including over 200 volunteer.