Kat Schmidt Email & Phone Number

St Paul, Minnesota, United States

St Paul, Minnesota, United States

Additional responsibilities doing discovery work for new product development.

Saint Paul, Minnesota

User experience researcher and designer for Business Insurance software.Interviews users, designs prototypes using Axure, usability tests, and answers UI questions that arise during the development process.Working within a SAFE Agile environment.

Saint Paul, Minnesota

Rated, quoted, and issued business insurance accounts as an underwriting assistant. Middle markets.

Plymouth, Minnesota

• Automated a report that took 2+ days of manual work each week using advanced excel functions translated into alteryx.
• Handled incoming inquiries on materials, logistics and specifications for ads.
• Coordinated with multiple logistic companies, printers, carriers and publications to ensure that materials arrived at the correct location on time.
• Responsible for making sure ads run in a specific time frame and errors are resolved when they arise.
• Dealt directly with publications to make sure our systems ad printing specifications and shipping addresses were kept up to date.
• Assembled printer run sheets for insert ads.

Plymouth, Minnesota

• Handles incoming inquiries on materials, logistics and specifications for ads.
• Coordinated with multiple logistic companies, printers, carriers and departments to ensure that materials arrived at the correct time and correct location.
• Responsible for making sure ads run in a specific time frame and errors are resolved when they arise.
• Dealt directly with publications to make sure system details for materials and shipping are accurate before potential issues arose.

Mendota Heights

• Provided customer technical support for a wifi thermostat product pilot, gathering user feedback and product defects for the engineering and design teams.
• Coached CSR's weekly to improve CSAT's, AHT, and qualitative soft skills.
• Interpreted weekly reports to create action plans to improve metrics.
• Exhibited excellent soft skills and customer service relations (CSAT 90%+).
• Helped customers troubleshoot issues with Thermostats, Humidifiers, Door Chimes, and more. Provide accurate support in a timely manner.
• Resolved escalated calls, answered SME questions, and acted in a supervisory role.

Bloomington, Minnesota

I designed a new logo and brand identity using illustrator.Helped organize and create materials for trade shows.

Saint Paul, MN

• Designed within a set brand identity.
• In charge of producing specification sheets used in production and sales.
• Verified technical data on products, packaging, and website descriptions.
• Edited content on company website using CFEclipse and Navicat Lite.
• Assisted with catalogs, pricelists, product packaging, labels, brochures, information flyers, web graphics, flash slides, and tradeshow materials.
• Helped write tweets for 30-day increments.