Kathryn Welch Email & Phone Number

Spokane, Washington, United States

• Sales Growth: Managed weekend operations and implemented strategies that led to consistent sales increases, surpassing previous sales records for consecutive weekends from August to October.• Team Leadership: Trained and developed a passionate team of baristas, fostering a collaborative environment that prioritizes exceptional service and product knowledge.• Operational Efficiency: Streamlined daily operations, optimizing workflows to enhance customer experience while ensuring a well-organized and efficient shop environment.• Customer Engagement: Cultivated relationships with customers, leading to increased loyalty and repeat business through personalized service and community-focused initiatives.• Performance Monitoring: Analyzed sales data and trends to identify opportunities for growth, guiding strategic decisions that drive profitability and operational success.

Spokane, Washington, United States

sistant Manager | Sep. 2022 – Feb. 2024 Spokane, WAManaged daily operations including staff scheduling, inventory management, and customer service, ensuring a smooth and efficient workflow in a high-volume coffee shop environment.Trained and supervised a team of baristas and support staff, implementing performance reviews and providing ongoing coaching to maintain high standards of service and product quality.Led marketing initiatives and promotional events, increasing customer engagement and boosting sales through targeted social media campaigns and in-store promotions.Monitored financial performance, analyzing sales reports and controlling costs to meet budget goals, while implementing strategies to improve profitability.Fostered a positive work environment by addressing employee concerns, resolving conflicts, and promoting teamwork, resulting in an improvement in employee retention rates.

Spokane, Washington, United States

Led barista team in expertly preparing and serving a wide range of coffee beverages with consistent quality and exceptional customer service.Trained new baristas on brewing techniques, equipment maintenance, and customer interaction, while managing inventory levels and placing orders for supplies to ensure a well-stocked cafe.

Spokane, Washington, United States

Prepared and served a variety of coffee and espresso beverages with exceptional customer service, including order-taking, transaction handling, and maintaining a clean and organized workspace with equipment cleaning and maintenance.

Spokane, Washington, United States

Led a team of customer service associates, providing training, support, and feedback, while resolving escalated issues to ensure customer satisfaction and adherence to store policies

Spokane, Washington, United States

Prepared and served a variety of coffee beverages and food items while maintaining high standards of quality, customer service, and cleanliness in a fast-paced environment.