Katarína Evang Email & Phone Number

Vienna, Austria

Vienna, Austria

Vienna, Austria

End-to-end student experience management of a Canadian language school in the Eastern European market (14 countries):• Managing accounts and key accounts from the assigned market.• Handling of market budgets (operational, marketing, and travel expenses).• Expanding market share by creating visibility across the Canadian education industry.• Developing and implementing market-specific strategy concepts.• Aligning strategic marketing campaigns with B2B agents.• Preparing and delivering customized agent training to support and enable B2B agents.• Scouting agents and improving agent relationship management.• Reporting of operational results to the CEO on a regular basis.Achievements:• Increased the number of enrollments by 49%.• Built 12 new strategic partnerships in assigned markets.• Introduced more efficient and personalized recruiting practices and decreased market costs.

Vancouver, Canada Area

Operational shift management in a well-known silk route restaurant:• Coordinating 14 employees in customer service for up to 200+ customers per shift.• Training new employees. • Managing payrolls on a shift basis.

Vancouver, Canada Area

• Collecting admission documents and creating student records.• Communicating with agents and students.• Providing support for students on site.• Reporting and handling issue/complaints.• Operating diverse reports.

Bratislava, Slovakia

• Managing content of the webpage.• Processing orders from the point of sale to expedition.• Ensuring a high customer experience.• Marketing and social media content.• Reporting to the CEO.

Master Of Science - Ms, Economics And Management Of Corporations

Customer Service, Service Excellence For Business

Master'S Degree, European Business Studies

Erasmus exchange program

Bachelor Of Science - Bs, Finance And Financial Management Services