To support and assist the Commercial Manager with controlling inventory for Wild and Wolf and ensuring the business requirements are meet with stock demands.Primary focus is managing stock allocations, monitoring sales forecast, QC stock and providing the sales teams with shipping information.

Handling all customer queries, complaints, and requests – both trade customers and members of the public - via phone, e-mail and fax‬, ensuring that every single customer has a pleasant and satisfying experience with both products and company‪Managing the Customer Services Inbox ‬‪Assessing and processing credit notes, managing the claims process for remittance and issuing reports as required‬‪Supervising temporary department staff and training of new team members in Customer Service protocols and systems‬‪Providing support to the Sales, Export, Marketing and Warehouse Teams ‬in both customer service and administrative capacities‪‬Organising the collection and return of goods from stockists‪Identifying, investigating, and resolving any recurring product fault issues with the Hong Kong and factory teams‬‬‪Ensuring customers are invoiced for all deliveries made‬Managing the Amazon Seller account (product uploads, SEO optimisation of copy, stock management, customer service and marketing campaigns) on an ad hoc basis

Creation and maintenance of the Paprika Gifts Website, www.paprika-gifts.co.uk through the Wix CMS systemSetting up entire product catalogue: creating, reviewing, and arranging all product copy and associating SEOManaging stock levels across the siteHandling all Customer Service queries/issues via email and telephoneDaily site inspection and assessment through Google AnalyticsProducing and editing all website and product imageryDesigning and implementing advertising campaigns via Facebook and Google AdsAccompanying the buyer to trade shows and whole sale shows/meetings on an ad hoc basisGeneral administrative duties within the company; this mostly revolved around the organisation of invoices, dealing with customers, wholesalers, and stock orders, and stock-take administrative responsibilities.

• Providing excellent customer service and helping the customer through every step of the selection and purchasing process. • Dealing with any customer issues • Working on the till; purchases and returns

• My responsibilities included restocking rails and aisles, calling around other local stores for customers, providing excellent customer service and helping the customer through every step of the selection and purchasing process. I was also involved in pricing, storing, and sorting of sale items, working the tills and handling end-of-day cash, and maintaining the changing rooms.