Kate Armstrong Email and Phone Number
Kate Armstrong work email
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Kate Armstrong personal email
Returning to Payments in December 2024 as a Payments Risk Manager, I am responsible for all First Line risk relating to Payments across the bank. This includes compliance with regulatory and industry requirements, assurance activity and managing the risk profile for the function.Joining our Procurement team in Feb 2022, I am responsible for third party risk and reporting, ensuring our suppliers are managed in line with internal risk management frameworks, regulatory obligations and compliance to SS2/21. Prior to this, I have spent 20 years in a Payments environment (and a previous 2 years dealing with complex queries), and am fully competent in managing scheme and supplier relationships (including SYSC8), ensuring compliance to scheme and regulatory compliance, dealing with payment incidents and PSD2 major incident reporting, carrying out risk assessments on payment policies and regulatory requirements and implementing effective controls to mitigate any risks identified, bringing Virgin Money back into being direct participants of the CHAPS and Faster Payments schemes, and working on various projects to implement new systems for both our Payment and Fraud/AML teams.
Virgin Money
View- Website:
- virginmoneyukplc.com
- Employees:
- 875
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Payments Risk ManagerVirgin Money Dec 2024 - PresentWorking in a first line risk environment, I am responsible for Payments risk across the bank as well as the Payment’s functional risk profile. This includes regular self assessments, ensuring compliance with regulatory and industry requirements and managing any findings from external assessments.
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Third Party Risk & Reporting ManagerVirgin Money Feb 2022 - Dec 2024
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Retail Payments SpecialistVirgin Money Apr 2018 - Feb 2022Newcastle Upon Tyne, United KingdomIn April 2018, I applied for, and was successful in getting a promotion to Retail Payments Consultant. I worked to onboard Virgin Money as direct participants in the CHAPS and Faster Payments schemes and making sure we meet our scheme and regulatory obligations. I represent Virgin Money at external working groups and focus on projects, relationship and scheme management, incident management and risks & controls.I manage the Faster Payments scheme, as well as a SYSC8 supplier, and also cover management of the CHAPS scheme and assist with the ICS scheme for cheques, attending operational and technical committees.
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Payment Services TechnicianVirgin Money Aug 2006 - Apr 2018Newcastle Upon Tyne, United KingdomIn 2006, I changed roles to the Payment Services department, where I was a Payment Services Technician. This was a very varied role and included anything from carrying out daily controls, relationship management, scheme compliance, internal governance, project delivery and incident management and risk assessment. The main elements of my job included:• Building, maintaining and strengthening key third party relationships, ensuring the required framework is in place and fit for purpose;• Ensuring compliance with industry and regulatory bodies;• Issue/incident management;• Ensuring costs for third parties are within agreed appetite and to reduce costs where possible;• Creating service specifications for third party services and products;• Project management;• Representing Virgin Money at external and industry meetings;• Risk identification and management of the team, through use of self assessments and control testing; and• EMV card & ATM, PCI-DSS and VISA subject matter expert
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Team ManagerNorthern Rock May 2003 - Sep 2006In 2003, I moved to the Financial Services department to lead the Card Services team who dealt with fraudulent activity on our Current Account debit cards, and also lost & stolen cards and chequebooks. Alongside this, I also took on the Reports team who controlled the department through report monitoring.The usual managerial duties accompanied this role, including: mentoring, appraisals, disciplinary action and managing and motivating my teams.
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Customer Service AssistantNorthern Rock Mar 2001 - May 2003I started in the Contact Centre, where I answered inbound calls from customers and issued them with appropriate account information. During this time, I helped out the Automated Payments team in between calls, and after just 3 months in the Contact Centre, the manager from Automated Payments moved me to their team, where I stayed until 2002. I dealt with the running of direct debits, Standing Orders, internal transfers, etc. From there, I moved to the Correspondence team, dealing with a range of queries from basic questions to complex queries.
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Sales AssistantBoots Sep 1998 - Mar 2001This was my first job that I worked part-time whilst studying for my A-levels. I had to provide excellent customer service to shoppers, resolving complaints and carrying out refunds for other Sales Assistants. I also was responsible for cashing up and packing the previous days takings, which amounted to hundreds of thousands of pounds. I also assisted in the Stock Room, ensuring enough stock was on the shop floor at all times.
Kate Armstrong Skills
Kate Armstrong Education Details
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Heaton Manor
Frequently Asked Questions about Kate Armstrong
What company does Kate Armstrong work for?
Kate Armstrong works for Virgin Money
What is Kate Armstrong's role at the current company?
Kate Armstrong's current role is Payments Risk Manager at Virgin Money.
What is Kate Armstrong's email address?
Kate Armstrong's email address is ka****@****ney.com
What schools did Kate Armstrong attend?
Kate Armstrong attended Heaton Manor.
What are some of Kate Armstrong's interests?
Kate Armstrong has interest in Astronomy, Social Services, Children, Civil Rights And Social Action, Education, Learning New Things, Spending Time With Friends And Family, Environment, Poverty Alleviation, Science And Technology.
What skills is Kate Armstrong known for?
Kate Armstrong has skills like Risk Management, Financial Services, Retail Banking, Customer Service, Project Delivery, Project Management, Payments, Call Centers, Payment Services, Banking, Debit Cards, Incident Management.
Who are Kate Armstrong's colleagues?
Kate Armstrong's colleagues are Adele Alexander, Jonathan Stevens, Gillian Beattie, Daniel Harvey, Scott Mcnair, Palma Quinn, Lorraine Scott.
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Kate Armstrong
Client Partner | Financial Services | Delivery Executive | Operational ResilienceGreater Swansea Area2ibm.com, uk.ibm.com1 (800) 4XXXXXXX
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Kate Armstrong
United Kingdom
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