Kate Kukushkina Email & Phone Number

Barcelona, Catalonia, Spain

As Manager of Service Delivery I have managed concurrent agile projects, leading the provisioning team of five people. I have been responsible for the timely implementation of the services sold by the company, which entails the implementation of multi-site projects consisting of various services for one multinational end-customer.▪ Coordinating resources and activities related to service delivery for telecommunication products in the Enterprise and Wholesale segments.▪ Addressing any customer issues or concerns.▪ Managing relationships with suppliers to support the deployment of service components such as links, hardware, software, and on-site installations.▪ Collaborating with Engineering teams to oversee the work of other providers, including network configurations and field services.▪ Establishing follow-up procedures and triggering escalation with vendors and external teams to ensure SLA compliance.▪ Conducting revenue planning and tracking KPIs to drive business growth and achieve targets.▪ Developing relationships with all teams within the company to optimize efficiency and effectiveness in service provision and operation.

Barcelona, Catalonia, Spain

As a Service Delivery Manager I was:▪ Overseeing the provisioning process, ensuring smooth operations and maintaining effective communication with customers, providers, and internal teams to ensure a customer-centric approach.▪ Actively participating in process and system transformation initiatives, driving improvements that resulted in increased efficiency and streamlined operations.▪ Resolving problems on a daily basis, ensuring prompt resolutions.▪ Managing a wide range of products▪ Providing support for escalated issues.

Barcelona Area, Spain

As a Global Provisioning Manager I was responsible to manage the provisioning process of Internet access, hardware procurement and managed services around the globe through Brodynt local partners, coordinating the end-to-end delivery process, until contracted services were fully implemented and operational.Responsibilities as Global Provisioning Manager include:▪ Manage communications between all relevant parties, including customers, end-customers and providers.▪ Work with customers to identify their requirements, priorities and needs, in order to seek provider alignment to them.▪ Provide timely updates to all relevant parties, set project plan for provisioning activities and coordinate timely execution according to it.▪ Manage Brodynt providers and coordinate activities with customer resources whenever necessary, to deliver services and solutions.

Barcelona, Catalonia, Spain

Working on Airbnb project within CPM company as a Customer Service executive.

Moscow, Russian Federation

▪ Developed and launched an internet-store from the ground up, successfully establishing a strong online presence▪ Procurement: Created and expanded a comprehensive Database of Suppliers, strategically selecting a wide range of products based on market demands and customer segmentation▪ Collaborated with local and international brands, fostering valuable partnerships and expanding the network of business contacts▪ Utilized Google Adwords, Google Analytics, and Yandex Direct to create, manage, and optimize effective advertising campaigns▪ Leveraged SMM platforms to engage with target audiences and drive brand awareness▪ Implemented customer relationship management strategies to enhance customer satisfaction and loyalty▪ Developed and maintained a robust client database, resulting in increased average transaction value

Moscow, Russian Federation

▪Implemented and coordinated training programs and courses for medical representatives in Russia and CIS countries.▪Maintained and updated a comprehensive personnel database with meticulous attention to detail.

Moscow, Russian Federation

▪ Represented Citibank (Moscow Subsidiary) as a vendor representative, managing face-to-face interactions with both new and existing clients.▪ Successfully achieved sales targets by implementing effective "cold" sales techniques.▪ Demonstrated strong leadership and training skills by effectively onboarding and mentoring new sales assistants.

Master'S Degree, Civil Law

Español, Spanish, Nivel B2

Español, Spanish, Nivel B1

Activities and Societies: Had been studying Spanish for 2 months in the intense class.