Kate Kukushkina Email & Phone Number

Barcelona, Catalonia, Spain

• As Manager of Service Delivery I have managed concurrent agile projects, leading the provisioning team of five people. I have been responsible for the timely implementation of the services sold by the company, which.
• Coordinating resources and activities related to service delivery for telecommunication products in the Enterprise and Wholesale segments.
• Addressing any customer issues or concerns.
• Managing relationships with suppliers to support the deployment of service components such as links, hardware, software, and on-site installations.
• Collaborating with Engineering teams to oversee the work of other providers, including network configurations and field services.
• Establishing follow-up procedures and triggering escalation with vendors and external teams to ensure SLA compliance.

Barcelona, Catalonia, Spain

• As a Service Delivery Manager I was:
• Overseeing the provisioning process, ensuring smooth operations and maintaining effective communication with customers, providers, and internal teams to ensure a customer-centric approach.
• Actively participating in process and system transformation initiatives, driving improvements that resulted in increased efficiency and streamlined operations.
• Resolving problems on a daily basis, ensuring prompt resolutions.
• Managing a wide range of products
• Providing support for escalated issues.

Barcelona Area, Spain

• As a Global Provisioning Manager I was responsible to manage the provisioning process of Internet access, hardware procurement and managed services around the globe through Brodynt local partners, coordinating the.
• Manage communications between all relevant parties, including customers, end-customers and providers.
• Work with customers to identify their requirements, priorities and needs, in order to seek provider alignment to them.
• Provide timely updates to all relevant parties, set project plan for provisioning activities and coordinate timely execution according to it.
• Manage Brodynt providers and coordinate activities with customer resources whenever necessary, to deliver services and solutions.

Barcelona, Catalonia, Spain

Working on Airbnb project within CPM company as a Customer Service executive.

Moscow, Russian Federation

• Developed and launched an internet-store from the ground up, successfully establishing a strong online presence
• Procurement: Created and expanded a comprehensive Database of Suppliers, strategically selecting a wide range of products based on market demands and customer segmentation
• Collaborated with local and international brands, fostering valuable partnerships and expanding the network of business contacts
• Utilized Google Adwords, Google Analytics, and Yandex Direct to create, manage, and optimize effective advertising campaigns
• Leveraged SMM platforms to engage with target audiences and drive brand awareness
• Implemented customer relationship management strategies to enhance customer satisfaction and loyalty

Moscow, Russian Federation

• Implemented and coordinated training programs and courses for medical representatives in Russia and CIS countries.
• Maintained and updated a comprehensive personnel database with meticulous attention to detail.

Moscow, Russian Federation

• Represented Citibank (Moscow Subsidiary) as a vendor representative, managing face-to-face interactions with both new and existing clients.
• Successfully achieved sales targets by implementing effective "cold" sales techniques.
• Demonstrated strong leadership and training skills by effectively onboarding and mentoring new sales assistants.

Master'S Degree, Civil Law

Español, Spanish, Nivel B2

Español, Spanish, Nivel B1

Activities and Societies: Had been studying Spanish for 2 months in the intense class.