Kate Beeman Email & Phone Number

New York, Ny, Us

New York, United States

•Conceived and iterated an incentive-based program to boost churn prevention and customer activation; raising churn save rate from 5% to 16% in 2 months•Acted as primary point of contact for all HR-related questions including benefits, tax compliance, and payroll•Planned quarterly and annual hiring needs, comparing acquisition budget, ticket volume, and average team efficiency•Developed and executed quarterly employee satisfaction survey with 100% completion rate•Facilitated complete company transition to new PEO•Designed and implemented performance review structure•Created Customer Service career development program, leading 3 CS reps to career growth and promotions•Established company-wide recruiting procedures, creating interview "scripts" and diversity & inclusivity program ("Two in the Pool")

Greater New York City Area

Greater New York City Area

Lead Creator Feedback project, designed to encourage the best quality content from external creators and influencers, including queue-based system with partner-facing macrosOversee creation of Amino Brand Guidelines for commissioned contentDevelop Amino Quality standards for new Stories featurePerfect content curation methods to boost user retention by 11% in one month on the app through new Headlines featureCompose training materials for new team members, designed to have new remote employees fully onboarded and independent within 3 daysCreate an editorial calendar, guiding teammates and creators to highlight content based on relevant pop culture events Editorialize and surface high-quality external and internal content to users to boost engagementWrite and administer surveys to different user demographics and interpret results to Product team to improve user experienceEstablish and manage internal influencer community with over 300 top content producers

Greater New York City Area

Fostered strong, individual relationships with top-performing NYT and USA Today bestselling authors Regularly drove implementation of feature improvements based on author feedback Team copywriter for internal product documentation and user-facing training materials

Centerville, Oh

Acted as liaison between Safeguard and local bank branches, working with both branch managers and business clients to create new accountsProvided recommendations and quotes to clients based on customer needs and excellent product knowledgeCoordinated with vendors to facilitate production within customers' timeframes. Copywrote and edited customer-facing documents describing new offers and policies; created 40 page training manual for new employeesPromoted from internal Customer Service position in April of 2016 due to exceptional internal sales record

Dayton, Ohio Area

Implemented promotional projects and displays within departmentCoordinated weekly story and craft time for customersAssisted Community Relations Manager in planning and execution of store events geared to children and young adultsInteracted with customers, making recommendations based on thorough knowledge of genre and in-store availability

Managed query inbox and identified promising samplesRead full manuscripts critically; offered line edits and reader reportsFormatted PDF files for e-book conversion (basic HTML experience)Performed administrative duties for agent, arranging correspondence with potential clients and maintaining agent's schedule with up-to-date information

Unpacked and sorted personal library of illustrator Edward GoreyCreated system for documenting rare and valuable collection itemsPrepared collection for cataloging

Responsible for customer relationsHandled money and kept a balanced cash drawerMaintained a clean and effective work environment.

Developed writing skills by designing and contributing to department newsletterExpanded Word, Outlook, and Excel skillsResponsible for writing content for department blog.

Responsible for shelving and maintaining library collectionObtained extensive knowledge of the Dewey Decimal systemHandled money and balanced cash drawer

Helped design and construct setsIn charge of nourishing and maintaining cast/crew team relations.

Responsible for customer relations Handled money and balanced cash drawerMaintained a clean and effective work environment.

M.A., English Language And Literature/Letters

Bachelor’S Degree, English And Theatre

Activities and Societies: Sigma Tau Delta Notable Coursework: Children's Literature; Literary Theory and Scholarly Writing Thesis: ".

High School, Honors