• Matrix management of all HRSC workstreams including Customer Support and Data Management• Umbrella responsibility for the BAU delivery of the HRSC, ensuring the Customer Support, Recruitment, Employee Changes and Leaver workstreams delivery against customer expectations and SLA’s, with a process, policy and compliance focus • Lead on project delivery for HRSC linked projects e.g.: TUPE’s, large restructures, Performance and Reward, Notice of Redundancy BOT, UK Redundancy Calculator… Show more • Matrix management of all HRSC workstreams including Customer Support and Data Management• Umbrella responsibility for the BAU delivery of the HRSC, ensuring the Customer Support, Recruitment, Employee Changes and Leaver workstreams delivery against customer expectations and SLA’s, with a process, policy and compliance focus • Lead on project delivery for HRSC linked projects e.g.: TUPE’s, large restructures, Performance and Reward, Notice of Redundancy BOT, UK Redundancy Calculator, Cross Country Services UK/US • HRSC Lead for HR Transformation with responsibility including but not limited to knowledge capture & transfer, training, cutover and post go-live support (hyper care)• Resource management and planning, volume forecasting and team organisation• Escalation management – resolving all types of issues from providing guidance on service escalations to resolving disputes • Overseeing of department budget of headcount, salary and recognition• Partnership management for both internal (e.g.: HR community at all levels, Payroll, Compensation & Benefits teams etc) and external parties (e.g.: 3rd party benefit providers, external solicitors etc) ensuring effective working relationship, meeting required standards of SLA’s, process improvements etc• Compliance management – Standard Operating Procedures (SOP’s), internal and external audits etc Show less

• Proactively managed the HR Data Management Leavers team who are responsible for all transactions linked to employees leaving the organisation • Coach and guide the development of the team, pulling on data available through SLA’s, Fair Customer Outcome (FCO) assessments, personal development reviews using the 70/20/10 model to optimize performance • Proactively manage and resolve operational and service issues, escalating as appropriate, driving and managing After Action Review’s;… Show more • Proactively managed the HR Data Management Leavers team who are responsible for all transactions linked to employees leaving the organisation • Coach and guide the development of the team, pulling on data available through SLA’s, Fair Customer Outcome (FCO) assessments, personal development reviews using the 70/20/10 model to optimize performance • Proactively manage and resolve operational and service issues, escalating as appropriate, driving and managing After Action Review’s; identifying coaching and mentoring opportunities for the team as well as identifying continuous overall improvements to process and policy• Provide guidance and coaching to the team and Team Leaders on issues which may arise, ensuring a suitable outcome for both the employee and GSK• Prioritising and management of workload in a multiple priority environment with demanding deadlines and customers• Partner with internal and external stakeholders of all levels to ensure strong customer service mindset, challenging where appropriate and offering alternative solutions • Manage high profile business and continuous improvement projects within HR, effectively communicating with stakeholders to facilitate change management and to influence global change• Drive for continuous improvements across the HRSC function, optimising talent and technology available ensuring alignment with team and business strategy• Serve as a member of the HRSC leadership team to ensure that decisions related to services, strategies, people management and solutions are maximized, communicated and followed through• Deputising for HRSC Director when required Show less

I was an HR Service Centre (HRSC) Manager and Business Partner at Electronic Arts, one of the world’s leading international developer, publisher and distributor of video games. Whilst I have held a variety of roles, they are all centred around people. Within this role, I managed the UK HRSC and partnered with business leaders and global centres of excellence providing day-to-day support, guidance, development and recommendations on all aspects of HR. Experienced working on local and… Show more I was an HR Service Centre (HRSC) Manager and Business Partner at Electronic Arts, one of the world’s leading international developer, publisher and distributor of video games. Whilst I have held a variety of roles, they are all centred around people. Within this role, I managed the UK HRSC and partnered with business leaders and global centres of excellence providing day-to-day support, guidance, development and recommendations on all aspects of HR. Experienced working on local and global policies, performance and absence management, promotions and grievances, creative L&D programmes to recommendations on Reward and Recognition. Providing and proactively leading employees and managers through on-going changes focusing on leadership, culture, roles, processes and tools enabling development and transformation of the business. Show less

• Developed and managed educational, compassionate and donating charitable programmes for Europe, ensuring strategic goals were met • Established EA grant foundation through partnering with Surrey Community Foundation• Influenced executive leaders to support the various programmes through the volunteering of their time, their employees and their budget

• Undertook training needs analysis, designing, delivery & evaluating new & existing training material to meet the operational training needs of the business to both internal & external delegates of all levels, liaising with key stakeholders• Provided consultancy services to the business, sourcing & providing appropriate internal & external training interventions, ensuring cost effectives solutions were implemented• Delivered coaching, support & feedback to employees in order to achieve… Show more • Undertook training needs analysis, designing, delivery & evaluating new & existing training material to meet the operational training needs of the business to both internal & external delegates of all levels, liaising with key stakeholders• Provided consultancy services to the business, sourcing & providing appropriate internal & external training interventions, ensuring cost effectives solutions were implemented• Delivered coaching, support & feedback to employees in order to achieve maximum performance & ensure targets were met Show less