• Lead and mentor a cross-functional team of software engineers, quality engineers, performance and test automation specialists, and end-to-end product testing specialists throughout the software development lifecycle (SDLC), fostering collaboration and driving excellence in product delivery• Facilitate and coach Agile ceremonies, providing mentorship and guidance on best practices to enhance team collaboration, efficiency, and adherence to Agile methodologies• Lead teams in developing and managing technology roadmaps, collaborating with portfolio stakeholders on prioritization, and creating release plans that balance diverse stakeholder needs and ensure alignment with company objectives• Spearhead continuous improvement initiatives by analyzing metrics, optimizing processes, and driving measurable business outcomes• Lead and facilitate a Community of Practice (CoP) dedicated to promoting quality best practices and methodologies, fostering a culture of continuous learning and improvement

• Hire, manage, coach, mentor, develop, and retain a distributed, multi-disciplined team of 20 Software Engineers in Test, Product Owners, Business Analysts, and Scrum Masters • Build and lead high-performing teams with a customer-centric and business value focus, while applying Lean and Agile methodologies supporting the ACT, PreACT, and WorkKeys products• Provide strategic direction, objectives, and roadmaps for the technology teams• Improve team engagement, morale, and sense of belonging by building a generative culture • Develop individualized professional development goals and provide opportunities for growth with team members to develop in their career paths • Proactively analyze and mitigate risks to ensure successful delivery of high-quality and high-value features

• Certified SAFe Practice Consultant (SPC) providing leadership, coaching, training, and consultation• Trained more than 1010 participants in certified SAFe framework courses including: Leading SAFe, Agile Product Management, SAFe for Teams, SAFe Scrum Master, and SAFe Product Owner/Product Manager• Successful change agent that sets the vision, inspires, and implements organizational transformation• Leader, trainer, facilitator, presenter, and coach in workshops including C-level executives, portfolio leaders, and teams across the organization in Technology and Business

• In addition to responsibilities listed under Senior Release Train Engineer (RTE), led a team of RTEs, providing coaching and mentoring to drive relentless improvements across multi-disciplined teams. Delivered additional revenue, new products and technology platforms, and provided the ACT exam with more accessibility tools• Led solution level synchronization on complex initiatives across multiple value streams and portfolios• Facilitated and mentored RTEs in root cause problem-solving, value-stream workshops, and Agile Release Train (ART) health• Foster creativity, communication, innovation, learning and development throughout each Planning Interval (PI)

• Servant leader, Chief Scrum Master, and coach. Trained and improved ART teams to improve flow of value, strategic alignment, Communities of Practice (COP) and PI readiness• Led organizational transformation by starting and leading the first Agile Release Trains at ACT and implementing an Enterprise Agile Transformation team• Led key stakeholders on the priorities and business value deliverables of the organization• Facilitated Inspect and Adapt activities to demonstrate solutions, provide measurements, identify root-causes, and implement solutions for continuous improvements each PI

• Led a team of three Product Owners and two Business Analysts, supporting seven ACT products, with an annual budget of $3,000,000• Implemented Lean-Agile practices to optimize the flow of value of the ART using tools such as Aha!, Jira, Trello, and Kanban boards, resulting in faster time to market• Identified and defined cross-functional product features, ensuring functional integrity across products• Prioritized cross-functional product features by leading product prioritization, ensuring functional integrity across service areas

• Owned creating, maintaining, and communicating product roadmaps, prioritizing the backlog, process flows, activity flows, feature roadmap, use case diagrams, and user journey maps for the Pre-ACT, utilizing customer-centric design thinking methods• Owned application feature enhancements, requirements, User Acceptance Testing, and product demonstrations

• Led multiple Information Technology teams to successful delivery on various large scale assessment programs in Program Management planning, finances, requirements, development, testing, and delivery solutions• Customer point of contact for Information Technology • Built and led high-performing teams, coached, supervised, mentored, and motivated the work of team members offering feedback on their performance and growth opportunities• Managed scope, financial budgets, work estimates, proposals, and staff capacity

• Mentored, coached, led, and trained program team members on large and small assessment programs• Collaborate with cross-functional areas to schedule, manage, and deliver on contract requirements• Create, review, and manage scope, schedules, financial budgets, and proposals

• Developed, managed, and maintained schedules to deliver projects on time, within scope and budget• Customer liaison on requirements, approvals, status, site visits, and scope changes

• Relationship account manager among clients, technical teams, and senior executives for the American Express and Ameriprise Financial Advisor technology accounts• Delivered project management work on Requests for Service (RFS) for the Global Systems Availability Management (GSAM) support including new business and financial sizing• Led quality improvement initiatives

• Customer facing leadership role for the American Express and Ameriprise Financial Advisors accounts • Project Manager for the Technology Help Desk, including, but not exclusive to new business, Request for Service (RFS), software releases, and upgrades• Initiated and implemented customer satisfaction improvements, strategic direction, and process improvements

• Technical Lead and Subject Matter Expert, leading the Technology Help Desk team in meeting Service Level Agreements, managing analysts’ performance, schedules, forecasting, training, and communications with the customer• Implemented quality assurances such as Quality Tele-Monitoring (QTMs) and peer ticket reviews• Project Manager for the Help Desk including leading multiple Six Sigma projects and quality initiatives

• Technology Analyst and Subject Matter Expert for American Express Financial Advisors, Home Office employees, Corporate Services employees, and the Products group employees• Led quality initiatives and train onboarding trainees for all Help Desk queues• Reviewed and actioned all helpdesk customer satisfaction surveys, including coaching team members on performance