Kate Cirelli Email & Phone Number

- Overall ownership of the proposal process, including supporting documentation, risk reviews, cycle commitments, pricing, and required process approvals.- Support development and own execution of the overall risk review process and tools for ensuring appropriate bid compliance and risk mitigation prior to the release of a proposal to a customer.- Manage customer specification review and support contract development and negotiations.- Request and coordinate bid-related tasks from all required support functions to create proposals.- Support achievement of commercial key performance indicators related to orders, revenues, margins, proposal cycle and quality, win rate, and hit rate.- Co-ordinate/respond to vendor prequalification documents.- Prepare and submit purchase order acceptance/acknowledgments.- Maintain familiarity with the impact of all major terms and conditions clauses.- Present deal reviews to leadership as required for discussion and approval prior to proposal issuance.- Ensure proposals meet all required commercial (export) and technical (regulatory) compliance requirements for the appropriate source and destination countries.- Grow domain expertise to continually improve competence in the bid requirements and application scope of Synexis product lines, customers, and markets.

● Provided Customer Relationship Management (CRM) from pre-sale and post-sale operations (i.e., proposal creation, contract negotiation, maintained current client accounts, support infrastructure)● Managed a department of 10 client service team members.● Developed & implemented system and process improvements to streamline productivity and efficiency across the Client Relations department. ● Implemented a delegation of authority approval structure for commercial transactions to review pricing and out-of-scope requests. ● Helped increase sales revenue from $1 MM to $40 MM in 3 years and assisted in growing our client portfolio from 25 to 1,500 account locations. ● Assisted in creating a Channel Partner distribution arm for additional sales revenue from partner contract negotiations to onboarding for partners and support info structure and quarterly reviews. ● Implemented customer communication strategies for new/existing business initiatives across our customer base.● Developed a Contract Management Office (CMO) to manage customer specification review and support contract development and negotiations, revision control, and document storage. ● Assisted with two CRM and one ERP implementation for account management and order processing.● Ensure proposals meet all required commercial (export) and technical (regulatory) compliance requirements for the appropriate source and destination countries. ● Analyzed system reports and data for customer support trends to ensure proper system use and review inconsistency and data trends within the internal entry. ● Created and implemented a Help Desk infostructure to support and document all lead and customer inquiries from intake through qualification, triage, troubleshooting, and solving each request. ● Provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training and support, renewals, outcome attainment, retention, expansion, and customer advocacy

Kansas City, Missouri Area

● Accounts Payable and receivables ● Assisted with hiring and created and supported all company on-boarding from benefits administration and training. ● Assists in the development and implementation of personnel policies and procedures,● Maintained human resource and accounting records.

Overland Park, Ks

Responsible for providing support and assistance on human resource matters for Rally Point Capital and related companies in human resource matters.• Oversee all hiring and recruitment efforts for personnel• Assists in the development and implementation of personnel policies and procedures• Maintains compliance with federal and state regulations concerning employment• Coordinates and manages the employee evaluation program for all business units• Maintains human resource records,• Prepares budget for actual analysis of human resource costs,• Accounts payables/receivables for various related companies (vendor payments, reconciling accounts, and keeping adequate payment records)• Interfaces with employees and providers to resolve benefit payment and coverage discrepancies,• Ensures proper filing by ADP of all employment tax returns in all applicable taxing jurisdictions,• Completes annual workers' compensation audit paperwork,• Documents contractors-obtain W9, determine 1099 applicability, and• Completes annual employee wage reporting for direct hires and contractors.

• Coordinate guest speakers, screenings, training sessions, and other events to maximize awareness for Exodus Cry.• Manage and coordinate all staff & volunteers involvement at events• Coordinate all details for our annual conference (venue, musicians, speakers, vendors, sound, hotels, etc.)

Grandview, Mo

• Create and implement necessary HR policies and procedures • Administer payroll for a staff of 20-30 employees. (ADP)• Supervise and conduct recruitment efforts for all open positions; conduct new-employee orientation and oversee onboarding of new staff.• Recruit and support 20-100 volunteers and interns on onetime. Provide volunteer/intern onboarding, management, and placement.• Help staff, supervisors, and department heads to settle work-related conflicts through advice, mediation, and recommendation• Implement and write all separation agreements and disciplinary documentation.