Planned, developed and adapted curriculum (alongside enrichment activities and educational visits) in collaboration with colleagues to encompass English reading, writing and comprehension skills, diversified for delivery across entire school and to meet a diverse range of student needs.Monitoring student assessment data for multiple year groups, both for attainment and progress figures and analysing trends and key knowledge gaps to address and improve learning outcomes whilst evaluating and consistently developing the curriculum.Implement systematic intervention process for key student cohorts (typically disadvantaged and SEND).Created a bank of scaffolds, resources and interventions for students aged 11-16, developing essay writing and comprehension skills, building department resource databases and reducing colleague workload.Handled challenging behaviour with firm and diplomatic tone, de-escalating conflict and building relationships to support engagement.

Lead and develop the implementation of the school's SEND strategy and policy.Assess SEND needs, collate evidence for external agency referrals, create individual learning plans, design provision and intervention strategies for a caseload of approx 300 students. Manage a high needs caseload of approx 50 students with Education Health Care Plans, review provision, host annual review meetings, write reports and amend planning according to student needs. Drive SEND cohort progress through data analysis of attainment trends, identifying training needs, deploying staff and evaluating value of packages and intervention.Launched, implemented and project managed an 'Experiences' programme from conception, designing and coordinating a scheme of activities, workshops and cultural experiences to promote student holistic development and uptake of the English Baccalaureate.Driving student engagement from 66% to 83% average uptake by streamlining processes around visit planning, digitising consent procedures and communications and eliminating key factors leading to disengagement.Launched, implemented and project managed an 'Experiences' programme from conception, designing and coordinating a scheme of activities, workshops and cultural experiences to promote student holistic development and uptake of the English Baccalaureate.Driving student engagement from 66% to 83% average uptake by streamlining processes around visit planning, digitising consent procedures and communications and eliminating key factors leading to disengagement.Designing, managing and hosting large scale events such as MP Forums, student presidential inaugurations, Building relationships with key stakeholders in the community, such as CEOs of local businesses, Chamber of Commerce representatives, Members of Parliament etc.Building partnerships with providers such as museums, first aid trainers, hotels etc. to develop bespoke provision using negotiation and working relationships to minimise costs.

As a member of agency staff, working in various locations, responsible for delivering individual, positive outcome focussed support packages to the clients of the supported schemes, ensuring that the packages promote empowerment and independence, working with homeless young people, ex-offenders, AEN clients etc.Assisting clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let and providing practical support and information to clients when entering the service and throughout their involvement with the service.Also working in line with health and safety and safeguarding requirements to ensure the overall safety and security of the client and the project and reporting any repairs and maintenance needs on the client's behalf.

Providing assistance to elderly and disabled clients within their own homes throughout Lancaster and parts of Cumbria, including, but not limited to personal and domestic care. This entailed duties such as bathing and toileting, assistance with dressing and moving, food preparation, laundry and cleaning, administering medication, shopping and various other housekeeping duties.Attending clients homes in times of emergency and aiding paramedics preserving the dignity of the client and making them feel comfortable in unusual and stressful situations.

Worked specifically in Broadband & Talk technical help, resolving issues at tier one and escalating as required. Also dealt with billing queries and up selling to existing Sky BB&T customers, demonstrating a wide range of technical knowledge whilst utilizing multiple systems and platforms to liaise with different parts of the organisation, with the end goal of resolving issues in a timely and efficient manner. Also, won five FAME awards (Awards for excellence in Customer Service) throughout the duration of my employment, which I was nominated for by customers, colleagues and senior members of staff.