Kate Taylor Email & Phone Number

• Perform daily Event Producer tasks (as outlined in previous role) while managing a team of Event Producers including training, process creation, implementation and improvement.
• Expertly on-board and manage multiple client relationships via various routes of communication.
• Create and maintain a process for CLE accreditation.
• Professionally guide employees to manage successful events and client relationships while maintaining CE knowledge and guidelines.
• Exceptional attention to detail to enhance and implement processes using personally built documentation and forms. Including product improvement suggestions based on market needs.
• Maintain extremely organized documentation and data sheets through the use of Microsoft Office products.

• Work with multiple clients to produce credited (CLE, CPE, CME) pre-records, webcasts, on-demand programs, catalogs and more.
• Exceptionally work with in-house systems (including CE management and webinar delivery), various documents and media files.
• Maintain extremely organized documentation and data sheets through the use of Microsoft Office products.
• Content creation including, but not limited to graphics, PowerPoint presentations, flyers, online catalog design and landing page design.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Streamlined team efficiency by implementing new procedures for handling customer requests.
• Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
• Developed training materials to standardize processes and ensure consistent service across the team.
• Utilize in-house systems to manage customer inquiries successfully.

• Managed expedited complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Negotiated and implemented goodwill gestures on behalf of the company.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Project Management

Business Administration