Acting as the point of contact to handle customers’ individual needs, to help to deliver an excellent customer experience. Providing print and associated solutions to customers in a timely manner.• Managing a series of key accounts including easyJet, Speedy Hire & Virgin Holidays• Delivering excellent customer account management• Managing suppliers to ensure efficient service• Production consultant across print, POS and associated services• Providing support to Account Director• Liaising with staff in other departments and with external suppliers• Management of production schedule• Working solely on prices requested for tendering/bid purposes across a wide range of Accounts• Monthly reporting

Directly servicing the account of two leading contractors which work in Partnership with over 60 local authorities around the UK, being their first point of contact in providing them with on-street and off-street parking related print products from scratch cards, Secure parking permits, penalty charge notice tickets (CEO handheld machine ticket rolls) and stat documents.• Generating annual sales in excess of £1m• Taking briefs from clients, liaising with design team to create a unique secure product for the end user• Monitoring and controlling the job from proof approval through to raising sales orders, creating and managing delivery to invoicing and using the computer programmes and software necessary to perform these tasks• Negotiating with external suppliers to reduce costs driving increased profit margin substantially while being able to hold fixed term prices with the client under a tender process• Preparing monthly and quarterly sales reports detailing Cost, Sales and Profit Margin• Presenting an overall account performance summary submitted at board level• Identifying opportunities for business growth in existing accounts, analysing workflows and process improvement strategies, implementing where necessary• Working solely on prices requested for tendering/bid purposes across a wide range of accounts

Working on site at the Toyota & Lexus Head Office Booking delegates onto the training courses & ensuring that the joining instructions are sent out Ensuring centre staff in sales & aftersales are booked on the correct courses & following the bronze, silver & gold programme to reach compliancy Ensure that Centres receive the help and guidance required to meet Sales Operating Standards, Technical accreditations and defined Training objectivesAction requests promptly maintaining up-to-date contact details and recordsBuilding strong relationships with key stakeholders, in particular Toyota & Lexus Centres and Field Teams in the dedicated regionProactively promote Academy events to Centres to ensure maximum take up for all disciplinesHandle telephone and email enquiries in a professional and courteous manner, ensuring these are appropriately dealt with as soon as possibleAdding, removing and editing courses on the Academy Connect learning management systemAnalyzing and Canvassing to ensure classes are run at maximum capacityFollow up of all technical assessment and outcome training required to fulfill technical accreditation and IMI license application within the stated period of timeEnsuring centre staff in sales & aftersales are following the bronze, silver & gold programme to reach compliancy.Follow up of all outstanding curriculum programme training requirements within the stated period of time and given regionContact centres on late/non attending delegatesBooking all aspects of travel and accommodation where requiredResponsible for scheduling and coordinating meetings for managersMaintaining the room diary for four training locationsProvide telephone and email support to Toyota & Lexus Centres for Academy ConnectHandle queries relating to specific courses for all disciplines such as Annual Training Plan, TNA’s, pre and post tests and standardsAllocate appropriate training rooms, equipment and course materials for scheduled courses