Kate Hinrichs Email & Phone Number

Phoenix, Arizona, United States

Nashville, Tennessee, United States

A six month, full-time, intensive program with a focus on project-based teaching methods and emphasis on learning not just technical skills but how to think like a software developer.

Nashville, Tennessee, United States

• Operations + Facilities Manager (May 2018 - June 2020)
• Researched sourcing options for ingredients and paper goods and implemented changes in sourcing that lead to a 7% decrease in overall COGS in a year with a 10% increase in gross revenue
• Created and maintained an ingredient and paper goods price tracking system
• Designed systems for ingredient and supply ordering, developed and launched new wholesale customer management system, organized 500+ Thanksgiving orders
• Wrote training documents for new systems and several roles at the bakery and trained employees using the documents
• Guided daily operations, answered customer emails, organized special orders

Greater Nashville Area, TN

• Balanced the expectations of the client with the reality of the situation while offering the highest-quality experience and service
• Executed buffets and plated meals for 20 - 300 people and managed a team of 3 - 8 kitchen staff with consideration of the event timeline
• Prepared detailed appetizers, salads, and desserts at event site
• Navigated unexpected situations and worked in challenging conditions (outdoors, in garages and barns, sites with no running water, etc.)
• Ensured the proper food and equipment left the kitchen and arrived at the event
• Analyzed musician rider requirements, shopped for requests, set dressing rooms, and worked with tour management to ensure all artist hospitality needs were met while keeping in mind budget and time constraints

Chicago, IL

• Acted as a brand ambassador for an internationally recognized company and brand during Act of Good deliveries and radio and TV interviews
• Thoughtfully approached delicate and emotional situations; tactfully addressed negative comments
• Documented the process and event execution with photographs, videos, and written blog posts for Nestle Toll House social media channels
• Researched potential Acts of Good, pitched events to causes/organizations, acted as a liaison between bakers, management staff, and organizations
• Developed and/or selected recipes appropriate for Act of Good organizations

Nashville, Tennessee, United States

• Lead the FTP team through a season of unprecedented growth (the team shipped more boxes of peaches in the first week of this season than they had in the ENTIRE previous season.)
• Developed processes and trained the Farm to Porch team as to best practices for sorting peaches, packing boxes, and adhering shipping labels
• Printed and organized labels for all orders
• Personally hand wrote custom notes or delegated the task when appropriate
• Worked closely with the customer service team to address order issues and provide top-notch customer service
• Communicated inventory restrictions and/or needs to management and customer service teams Technologies: Shipstation, Slack

Minnesota, Iowa, California, Ohio, And Tennessee

Nashville, Tennessee, United States

Nashville, Tennessee, United States

• Crafted customer experience through in-person service at the Nashville showroom and via social media platforms, phone calls, and emails
• Point of contact for local and national publications, bloggers, students, and general inquiries
• Generated content and managed social media platforms (Facebook, Twitter, and Instagram)
• Researched and executed major projects such as workspace redesign
• Managed and organized intern and employee job applications
• Set up/built product displays, planned pop-up events, and contributed to $100,000+ in event sales over a two year time period

Costa Mesa, California, United States

Gilbert, Iowa, United States

Des Moines, Iowa, United States

Des Moines, Iowa, United States

Bachelor Of Science (B.S.) (Cum Laude), Apparel Merchandising & Design | Focus: Product Development

Activities and Societies: Iowa State Blood Drive | The Iowa State University Fashion Show | Gamma Phi Beta

Education record