Kate Kaplya Email & Phone Number

I am a skilled customer success professional with 4+ years of experience across consulting, project management, software implementation and account management. I have a passion for modernizing and improving the future of healthcare and driving meaningful outcomes in business. With a Master of Management of Applied Science (MMASc) from Western University, complemented by a Bachelor of Science (Honours) degree in Life Sciences, I bring an ability to break down complex concepts, making them easily digestible by any audience. Currently, I am contributing to the digitization of the senior care industry with the goal of maximizing management and operational efficiencies as part of the practice delivery team at PointClickCare, a market-leading cloud-based healthcare software provider leader for the long-term post-acute care (LTPAC) and senior living industries with the the most expansive clinical network in North America. My scope of work is focused on healthcare consulting and strategy development, including analysis of the clients’ business workflows, operations and practices, identifying opportunities for growth, and implementing best practices to drive optimized operational performance. Strengths and expertise in: - Project management of multiple, complex projects - External and internal stakeholder management - Workflow analysis and requirements gathering - Business process optimization - Cross-functional communication and relationship building- Digital health technologies and healthcare market

Listed skills include Communication, Social Media, Marketing, Leadership, and 43 others.