Kate Kelly Email & Phone Number

- Maintain budget and track expenditures/transactions; help to develop annual budget- Management of all payroll processes expenditures including payroll fees and employer taxes- Maintain donor records and gift acknowledgements- Develop and maintain all internal procedures, policies, and structures required to create an efficient and effective working.

Chicago, IL

• Managed over 300 public contact volunteers through hands-on, empathetic, respectful leadership style
• Interviewed potential new volunteers and evaluated appropriate “job” placement to ensure volunteers thrived in the organization
• Increased department’s intake efficiency by tracking new recruits throughout the onboarding process
• Promoted organizational customer service by responding to and logging 1,066 comments in Fiscal Year 2018 visitor comment forms and emails
• Presented quarterly trends from visitor feedback and made recommendations to departments on future opportunities for the visitor experience
• Lead training taskforce meetings to refine the volunteer training process, including, updates to volunteer training materials and volunteer onboarding process

Skokie, IL

• Instilled confidence in software change by troubleshooting issues in Operations, Development, and Education Departments
• Coordinated over 100 internal and external events annually; increased organization of the events process while promoting communication across Operations, Collections, Education, Development Departments
• Managed Museum facility rentals, resulting in $40,000 in income in 2017
• Led direct report by reviewing data entry of vendor purchases and ensuring contractor agreements are properly executed
• Directed internship program which increased the number of grant applications, the tracking of items in the Museum’s collection, and the efficiency of group tours.
• Successfully onboarded and trained over 100 volunteers who contributed to fulfilling the Museum’s mission while satisfying their personal passion to the cause

Skokie, IL

• Managed organization-wide software conversion, worked diligently to ease the transition for all departments while encouraging open communication to ensure needs were being addressed
• Trained over 75 staff and volunteers by leading in-person group trainings, working one-on-one, and creating user-friendly software guides which shaped new company-wide policies on tasks effected by the conversion
• Processed invoices, managed accounts payable/billings, coordinated bi-monthly check runs, handled third-party and employee reimbursements, processed all cash/check deposits

Skokie, Illinois

• Responsible for opening, closing, and troubleshooting admissions box office; including volunteer training and upholding cash policies
• Provided positive customer service to callers on Museum’s operator line, efficiently connecting callers to correct colleagues
• Processed 3,500 financial transactions to the benefit of the Accounting team

• Assisted staff with special needs behavioral children in K-12 academic setting,
• Responsible for behavior modification and redirection
• Provided educational support and accountable for student safety

• Conducted special research projects related to improving museum’s public service functions
• Catalogued and prepared original-source Civil War files for digitalization
• Catalogued original-source audio files donated by radio personality Studs Terkel

• Managed museum volunteers and interns
• Assisted floor staff in handling visitor inquiries
• Worked with museum operations’ staff in brochure creation and troubleshooting off–floor operation issues
• Compiled visitor comment submissions for later analysis
• Conducted creative staffing brainstorming sessions

• Greeted visitors, arranged meetings, handled in-coming constituent communications
• Conducted Capitol Hill tours as a trained guide for special constituent groups

Master Of Public Administration - Mpa, Non-Profit/Public/Organizational Management, Pi Alpha Alpha Honor Society Member (Gpa 4.0)

Activities and Societies: Online MPA program • Capstone Project: “Strategic Planning for St. Patrick’s Center’s Homeless Respite”.

Bachelor Of Arts (Ba), History And Art History

Study Abroad, History And Art History

High School, General Education