Kate Malcolm Email & Phone Number

- Assist agents with order entry, troubleshooting questions and escalations. - Handle customer escalation calls. - Help supervisor manage team productivity by swiftly answering questions and promoting self help for customers- Monitor and provide feedback on call submissions.

Charlotte, North Carolina

• Troubleshoot service issues for internet, cable, and voice with customers and VAR help desks
• Schedule tech dispatches when necessary
• Assist customers with navigating the customer portal
• Assist billing department with taking payments
• Utilize tools such as telnet and SSH to make configuration changes to coax modems

Charlotte, North Carolina, United States

• Use soft skills to empathize with customers and provide excellent customer service
• Troubleshoot service issues for internet, and cable with small & medium size business customers
• Schedule tech dispatches when necessary
• Assist customers with navigating the customer portal
• Assist billing department with taking payments
• Utilize tools such as telnet and SSH to make configuration changes to coax modems

Quincy MA

· Place and maintain order queue, and goals set by department manager· Assign tickets to teammates queues· Monitor teammates workload and assist with any questions when needed· Trained new and existing teammates on ordering guidelines and processes · Maintain relationship with customer facing departments at Granite along with the various carriers we have.

Westwood, MA

· Assist customers with any question, comments, or complaints about the front end· Create break lists for cashiers and baggers· Immediately help underage cashiers with alcohol transactions · Delegate any activities that go into closing the store· Handle monetary transactions with customers and cashiers

Answer customer questions and work to meet customer needsHandle monetary transactionsEnsure product accessibility through shelving organization

Greater Boston Area

Interact with clients by listening and offering advice for coping with day to day problems,Participating and co-facilitating groups revolving around meditation, and organizing clients future prioritiesPutting together, and breaking down clients chartsObserving how to find suitable housing for clients in need, as well as referring certain clients to certain.

Create a safe and supportive environment for residents Provide peer counseling for residents when needed Negotiate roommate contracts and manage conflicts Ensure the safety of residents through weekly on-call duty and policy enforcement Plan and facilitate hall programs to strengthen community