Content Specialist
Current• Mentors new English Language Arts team members, including delivering onboarding trainings, creating instructional resources and videos for team procedures, and providing ongoing feedback.• Designs and launches 20+ standards-aligned English Language Arts courses for secondary students, resulting in over 2 million guesses and high student adoption of content.• Researches, evaluates and selects high-quality, relevant texts appropriate to student learning outcomes and provides training to freelance authors to create text-dependent questions based on the selected passages.• Manages user feedback for our team including documenting client feedback and requests for new courses, analyzing data related to response time and customer satisfaction scores, and synthesizing insights to present for team discussion and reflection.