Kate Mcgladdery Email & Phone Number

Chilliwack, British Columbia

Duties include: -bookkeeping - updating of all Accounts Receivable, Accounts Payable and General Journals and Ledgers, bank reconciliation, adjusting and closing entries, tax remittance to the government-Payroll - processing payroll including tax, CPP and EI calculations, tracking of banked time and remittance of source deductions-administrative work including creation of training material and other documents-other duties as required including contacting customers and vendors to answer questions, clarify documents/payment information, financial forcasting and more

Abbotsford

Vancouver, British Columbia

My role as a Team Leader at Member Services requires a lot of multitasking and includes a variety of tasks and responsibilities. My regular tasks include:-supporting our team of 25-developing training plans & conducting training both one on one and in a group setting-reviewing resumes & conducting interviews -providing ongoing coaching and support for our Team as well as Team Members at our resort locations-conducting annual performance evaluations-handling escalated calls and e-mails-creating process documents-completing a variety of administrative tasks -processing department payroll & commissions paperwork-other duties as assigned

Vancouver, British Columbia

Working closely with the Member Services Team Leaders and Member Services Manager to support the Team as well as the business and mostly Members.Duties included:-handling escalated calls and e-mails-supporting the Team with coaching & training-creation of process & training documents-coordinating the administrative Team and supporting them with coaching and training-completing various administrative tasks such as auditing, reporting, manual adjustments-helping create training plans & conduct training-making decisions regarding exceptions & compensation-helping with the hiring process-other duties as assigned

Vancouver, British Columbia

Worked closely with Member Services Team Leads and Trainer to support the Team with training and coaching. Duties included:-side by side call monitoring and coaching - including follow up e-mails-creating training plans and conducting training-analyzing of data to find areas for improvement & training-creation of how to documents-various other administrative tasks

Vancouver, British Columbia

Supporting the Membership Programs team by completing a number of tasks including:-auditing of reservations and other things-statistics & data analysis-creation and maintenance of process documents & training documents-manual Resort Points adjustments-assisting with calls when needed

Vancouver, British Columbia

Front line customer service & administrative work. Duties included:-providing authentic service to Members, Guests, Team Members & external customers-using problem solving skills to resolve Member concerns-enrolling & educating Members on the program-soft selling skills-various administrative tasks such as auditing, statistics, running of reports, analyzing data and month end reporting

Front Line Customer Service work in a fast paced environment. Duties included: -providing authentic service to Members, Guests, Team Members and external guests. -meeting departmental and individual targets-cross selling Members to have them purchase an ExtraOrdinary Escapes Membership-handling first level escalations

Bookkeeping For Small Business Certificate, Accounting And Related Services, A+

Education record