Cafe Euphoria is a transgender and gender non-conforming community center that combines a full-service restaurant, a co-working space, a curated thrift shop, and an active events space. We serve our local community food, love, and support.

● Developed and executed comprehensive social media campaigns.● Managed the creation, scheduling, and posting of engaging content across multiple channels.● Researched competitive trends and market behavior to inform strategic decisions.● Formulated a targeted newsletter and email marketing strategy.● Aligned activities with internal marketing objectives for cohesive brand representation.● Established enduring community partnerships with nonprofits, influencers, and fellow… Show more ● Developed and executed comprehensive social media campaigns.● Managed the creation, scheduling, and posting of engaging content across multiple channels.● Researched competitive trends and market behavior to inform strategic decisions.● Formulated a targeted newsletter and email marketing strategy.● Aligned activities with internal marketing objectives for cohesive brand representation.● Established enduring community partnerships with nonprofits, influencers, and fellow local restaurateurs.● Orchestrated in-house and external events, support groups, and markets. ● Managed the internal ‘Makers Market’ to support community entrepreneurs.● Oversaw website and online/media channel maintenance and management.● Authored and published engaging blog content for brand storytelling.● Initiated collaborations and articles with companies and media for PR.● Generated comprehensive reports on all marketing metrics.● Conducted research into trending topics, optimizing SEO for increased visibility.● Led the growth of the e-commerce site, transitioning aspects of the brick-and-mortar business online. Show less

● Develope and manage social media and influencer marketing strategy.● Create engaging social posts across multiple profiles, strategizing effective campaigns.● Curate content for various platforms, maintaining a unified brand voice.● Collaborate with designers to create attractive, informative campaigns.● Actively interact with users, responding to inquiries, and comments.● Monitor industry trends, and provided reporting on key metrics.● Generate leads for the internal… Show more ● Develope and manage social media and influencer marketing strategy.● Create engaging social posts across multiple profiles, strategizing effective campaigns.● Curate content for various platforms, maintaining a unified brand voice.● Collaborate with designers to create attractive, informative campaigns.● Actively interact with users, responding to inquiries, and comments.● Monitor industry trends, and provided reporting on key metrics.● Generate leads for the internal sales team using social media channels.● Conduct organic and competitive keyword research for SEO optimization.● Review analytics, generating reports on key metrics for decision-making.● Establish relationships with industry professionals and influencers. Show less

Customer Engagement:● Implemented strategic communication via email, social media, chat, facetime, and phone.● Proactively resolved customer issues and de-escalated conflicts, ensuring community satisfaction.● Managed responses to ads on Facebook, Instagram, YouTube, & Twitter.● Monitored coupon codes, discounts, and the rewards program for optimal utilization.● Administered private Facebook groups for enhanced community interaction.E-Commerce Sales and Order… Show more Customer Engagement:● Implemented strategic communication via email, social media, chat, facetime, and phone.● Proactively resolved customer issues and de-escalated conflicts, ensuring community satisfaction.● Managed responses to ads on Facebook, Instagram, YouTube, & Twitter.● Monitored coupon codes, discounts, and the rewards program for optimal utilization.● Administered private Facebook groups for enhanced community interaction.E-Commerce Sales and Order Management:● Orchestrated dynamic sales events, handling planning, invoicing, and fundraising initiatives.● Monitored platforms like Etsy to ensure compliance and prevent copyright infringements.● Executed order updates, newsletters, and managed returns for superior customer experiences.Customer Service Leadership:● Led customer service agents, ensuring updated knowledge on promotions and products.● Conducted training for new representatives, establishing and enforcing service policies.● Analyzed KPIs and feedback surveys, driving continuous improvements for customer satisfaction.Marketing and Creative Management:● Oversaw project budgets, ensuring effective deployment and spending.● Maintained high-quality marketing and creative briefs.● Pioneered innovative solutions to address business challenges.● Cultivated positive relationships with wholesale partners and influencers.Creative Writing, Content Creation, and SEO:●Produced diverse, engaging blog content covering tutorials, style guides, product information, sustainability features, and promotional material.●Shaped monthly editorial calendars for strategic content planning in various formats.●Optimized blog articles, landing pages, and product pages for enhanced SEO, keyword relevance, and accessibility.●Conducted thorough research on trends, topics, competitors, and keywords for effective growth and SEO.●Reported KPIs for blogs, landing pages, and product pages, contributing to data-driven decision-making. Show less

● Picking complex orders based on customer requests ● Order fulfillment of various sizes for multiple carries ● Subscription fulfillment● Fulfilling B2B orders such as FBAs (Amazon), Zulilly, and other large retailers ● Printing orders individually and in batches for daily orders ● Contacting customers about problems with their orders ● Keeping stock counts and product organized ● Cleaning and keeping a safe and organized warehouse environment

● Preparation of a diverse range of culinary offerings.● Proactively engaged with customers via email, social media platforms, and telephone communication, ensuring a seamless and positive experience.● Executed thorough end-of-day cleanup procedures to maintain a hygienic and organized dining environment.● Creating content aligned with brand guidelines and strategic objectives to uphold a consistent and compelling brand image.● Crafting compelling and impactful marketing… Show more ● Preparation of a diverse range of culinary offerings.● Proactively engaged with customers via email, social media platforms, and telephone communication, ensuring a seamless and positive experience.● Executed thorough end-of-day cleanup procedures to maintain a hygienic and organized dining environment.● Creating content aligned with brand guidelines and strategic objectives to uphold a consistent and compelling brand image.● Crafting compelling and impactful marketing materials to boost brand visibility and effectively communicate key messages. Show less