Kate Moore Email & Phone Number

Crewe, GB

Manchester, England, United Kingdom

Manchester

No longer just "another influencer marketing agency", Kairos media is one of the fastest growing creative, social agencies in the UK & we've bagged the awards to prove it. Our 30 under 30 co-founders, and our 100-strong-team of creatives, have built a 360 agency that delivers creative strategy and execution for brands with a "science meets art", no.

Manchester, England, United Kingdom

Stoke-on-Trent, United Kingdom

Stoke-on-Trent, United Kingdom

• Product launches and usability testing for desktop, mobile and app offerings.
• Product gap analysis and development based on competitor analysis and evolving market trends.
• Back office configuration of promotional offers and services.
• Providing training and delegation within Poker Services to more junior members of the team.
• Marketing campaign planning, execution and optimisation.
• Ensuring all promotional assets and content follow required branding ASA guidelines and use appropriate language for the target audience.

Stoke-on-Trent, United Kingdom

• Assisting Poker, Casino, Bingo Games and Vegas products with retention strategies and marketing campaigns.
• Creation and project management of direct mail reactivation campaigns.
• Assisting with launch of products and product re-brands.
• Proof reading and optimizing promotional content and online user journeys.
• Monthly action plan management designed and segmented to effectively engage and reward a number of varying player types.
• Ensuring all marketing communications comply with LCCP and ASA guidelines.SOFTWARE EXPERIENCE Playtech IMSComtrade IGSMicrosoft DynamicsCampaign Commander/Email Vision

• Planning, delivering and attending VIP hospitality events, utilising the facilities available to Genting Alderney such as The Palm Beach and The Colony Club, Mayfair.
• Linking the Customer Service Team and the Casino Marketing department, together delivering high standard of service.
• Migration of Poker and Casino platform from Playtech to Comtrade.
• Assisting with the launch of the Genting Alderney "Crockfords Live" Casino studio and website.
• Acquisition, reactivation and retention of mid-tier and VIP customers. Including budgeting, campaign coordination and enhanced customer due diligence.
• Increasing website traffic, life time value and conversion rates exceeding expected seasonal KPIs

• Building strong working relationships with over 40 gaming management and finance teams globally such as Bet365, Paddy Power and Betfred.
• Solely responsible for organising fund transfers and reconciliations involving business to business correspondence with licensee management.
• Prioritizing quality control issues, overseeing 6 shift managers and 12 collusion agents regarding on going fraud cases.
• Mediating between customers and colleagues to resolve fraud cases with minimal dispute.
• Providing statistical analysis of fraudulent origins to help proactively develop new preventative measures.
• Responsible for training of fraud department staff regarding fund reconciliation. Both for the purpose of annual leave coverage and to maximise efficiency

Birmingham

- Independently supporting the engineering department, and project management.- Completing quality assurance documentation.- Sourcing suppliers and costs.- Raising customer orders - Providing a high level of customer care- Producing and analysing data, quotes and enquiries.- Training new receptionists and covering absence