Kate Rettig Email and Phone Number
Kate Rettig work email
- Valid
Kate Rettig personal email
- Valid
In the dynamic realm of educational technology and SaaS, I've carved a path as an accomplished account management and customer success professional. My journey has been one of relentless pursuit, consistently exceeding expectations and transforming challenges into triumphs.In this journey, I've embraced the art of leading high-functioning teams dispersed across geographical boundaries. The thrill of surpassing revenue targets is matched only by the gratification of connecting with clients on a deeper level. It's this unique blend of teaching and SaaS account management skills that sets me apart, allowing me to craft strategic plans that bridge historical data with client aspirations.As an advocate for my clients, I've navigated the intricate path of contract negotiations and charted the course for product roadmaps. My compass is guided by a strong understanding of procurement processes, SIS integrations, and HR feed/SSO integrations. Challenges are not obstacles, but opportunities to showcase my prowess in delivering successful outcomes, even amidst competing priorities.As an Enterprise Account Manager at Egencia, I achieved a feat that often seems elusive – a 100% customer retention rate over four consecutive years. These years were marked not only by numerical success but also by the trust forged with my clients. This trust emanated from my dedication to understanding their objectives and surpassing revenue targets, establishing a solid foundation for lasting partnerships.My career in enterprise account management is etched with accomplishments, each chapter enriched by a fervent commitment to driving product adoption and sharing actionable insights.
American Express Global Business Travel
View- Website:
- amexglobalbusinesstravel.com
- Employees:
- 7669
-
Airline Distribution ManagerAmerican Express Global Business Travel Nov 2023 - Present
-
Manager Of Account ManagementPanorama Education Oct 2022 - Aug 2023Boston, Massachusetts, United StatesLeveraging strong leadership skills, I was building and managing a high-functioning virtual team of senior account managers, supporting the largest district partners spanning fifteen states with a student enrollment exceeding 15,000; collectively oversaw substantial portfolio valued at ~$10M in ARR. Additionally, garnered the trust of current clients, while fostering robust relationships at the C-level. On a daily basis, I was overseeing the overall client health by means of Salesforce reports and dashboards, mitigating potential client-associated risks, and enabling data-driven approach to one-on-one conversations with account managers.Key Accomplishments:• Strengthened client engagement and resolved concerns across varying feedback scores and ratings by addressing gap in client feedback response via automating account management process and consistent follow-up after NPS Survey results.• Ensured comprehensive client understanding of company's present product offerings and future product roadmap, actively contributing to Panorama's product marketing goals.• Revolutionized internal workflows to facilitate enhanced interactions and structures between account management and client experience teams.• Devised strategies for generating expansion pipelines, including insights from closed-lost opportunities, along with enhancing cross-functional collaboration through tailored training for the account manager and SDR teams. -
Senior Manager, Account ManagementEgencia Feb 2022 - Oct 2022Seattle, Washington, United StatesAs a Senior Manager, Account Management, I was directing a virtual team, including seven account managers spanning North America and Australia. Along with analyzing performance metrics of account portfolios, I was also offering insightful coaching on strategies for renewal, expansion, upselling, and proficient risk mitigation and monitoring.Key Accomplishments:• Achieved 21%-point increase in client adoption within one quarter with 81% of team's support tickets being submitted by clients via self-serve model, resulting in enhancing efficiency in transitioning to queue-based system for support requests.• Led the recruitment, selection, and onboarding of five competent account managers in the first five months.• Represented SME customer segments in global interactions with internal stakeholders across sales, operations, and product divisions.• Developed customized Salesforce dashboards and reports to meticulously track monthly performance trends.• Served as the Account Management team leadership sponsor for the Product team, enabling strategic cross-team collaboration and driving progress toward key product milestones. -
Multi-National Enterprise Account ManagerEgencia Sep 2017 - Feb 2022Seattle, Washington, United StatesAs an instrumental member of the North America Account Management team, I was collaborating with enterprise customers to discern potential risks and optimize user engagement. Also, I fostered product adoption, retention, and expansion, while identifying growth avenues by establishing communication channels between clients and stakeholders. I was coaching clients on software updates and industry best practices with peers and senior leadership.Key Contributions:• Positioned as dedicated and reliable point of contact for key Egencia customers, confirming seamless interactions from initial sale and onboarding through to business evaluations, upsells, and contract renewals.• Managed and grew complex portfolio of 10-15 multi-national customers, driving $70M+ in annual travel expenditure.• Guided clients on improving programs using recurrent data analysis in tandem with travel industry proficiency.• Designated as the Account Management subject matter expert for the Air Product Team, presenting client feedback to internal stakeholders and contributing to strategic shaping of future product initiatives.
-
Senior Manager, Strategic PartnershipsOrbitz Apr 2006 - Aug 2014Chicago, IllinoisLeveraging my exceptional communication skills, I was bargaining new contract requirements, including fraud protection, customer support logistics, customer loyalty program integration, and intricate revenue-sharing models. Held accountable for monthly response time and platform uptime SLAs, necessitating collaboration with service operations center and technology leadership teams. I was offering QBRs and presenting fresh revenue streams to Southwest's hotel business, including alternate supply models, expanding web services, and optimizing offline sales channels.Key Accomplishments:• Enhanced client satisfaction and strengthened relationships by implementing refined protocol for platform downtime notifications, leading to improved external communication and renewal of three-year contract.• Advised major airline partner on optimal utilization of Orbitz hotel distribution technology, improving customer outreach and engagement.• Advised major airline partner through migration from outdated API to new, more efficient Web Services platform, demonstrating adept project management and fostering improved stability and satisfaction on the upgraded platform. -
Affiliate Manager, Lodging.ComOrbitz Apr 2005 - Mar 2006Chicago, Illinois• Managed the Lodging.com affiliate program consisting of 9,000 website partners• Recognized contributor within the Orbitz marketing team, driving the strategy and execution of the affiliate program • People leader with one direct report; provided guidance and coaching in accordance with Orbitz career development
-
Sr. Business Development ManagerMckinley Advisors 2002 - 2004Chevy Chase, Maryland, United States -
Business Development ManagerArt.Com 1999 - 2001Chicago, Illinois, United States -
Education ConsultantProductivity Point Learning Solutions 1998 - 1999Deerfield, Illinois, United States -
Sales RepresentativeTrilogy Software / Pcorder.Com 1997 - 1998Austin, Texas, United States
Kate Rettig Skills
Kate Rettig Education Details
-
Marketing -
Junior High/Intermediate/Middle School Education And Teaching -
High School Diploma
Frequently Asked Questions about Kate Rettig
What company does Kate Rettig work for?
Kate Rettig works for American Express Global Business Travel
What is Kate Rettig's role at the current company?
Kate Rettig's current role is SaaS Client Management | Revenue Growth Strategies | Team Leadership | Corporate Travel Expert.
What is Kate Rettig's email address?
Kate Rettig's email address is kr****@****cia.com
What schools did Kate Rettig attend?
Kate Rettig attended University Of Notre Dame, Notre Dame College, St. Teresa's Academy.
What skills is Kate Rettig known for?
Kate Rettig has skills like B2b, Management, Business Development, E Commerce, Crm, Strategic Partnerships, Contract Negotiation, Sales, Marketing Strategy, Web Analytics, Analytics, Online Marketing.
Who are Kate Rettig's colleagues?
Kate Rettig's colleagues are Bhumika Kapoor, Romina Pecora, Roberta Littlejohn, Natalia Tejos, Navjeet Singh Chawla, Melanie Kröger, Doreen Lim.
Not the Kate Rettig you were looking for?
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial