Kate Rodriguez Email & Phone Number

Altamonte Springs, Florida

Performed data entry on contracts for 10,000+ activities (Sightseeing tours and cruises, Transfers, Broadway shows, Theme Parks and attractions, Museums, Restaurants, etc.). Worked with Product Managers to ensure accuracy and validity of product details entered into the system, as well as visual accuracy and availability on consumer websites. Maintained performance goals (90-100+ activity renewals in addition to product updates, loading new products and processing stopsales) as well as daily and weekly work logs per week.PLUS… Training of all new hires into the department. Provide analysis and resolution on description and rate discrepancies/errors. Run weekly and monthly department production reports. Work directly with N2 and N3 level executives to assist in establishing and defining the new structure of the department as it transitioned to the new HotelBeds company.

Altamonte Springs, Florida

Performed data entry on contracts for 6,000+ activities (Sightseeing tours and cruises, Transfers, Broadway shows, Theme Parks and attractions, Museums, Restaurants, etc.). Worked with Product Managers to ensure accuracy and validity of product details entered into the system, as well as visual accuracy and availability on consumer websites. Maintained performance goals (60-90 activity renewals in addition to product updates, and loading new products) as well as daily and weekly work logs per week.

Orlando, Florida Area

Data Entry for hotel contracts in 2 database systems. Also assisted in trainingafter learning the second system.

Maitland, Florida

Utilizing ClientBase Plus and Trams, incoming and outgoing calls to provide customer service including all changes and updates from both clients and vendors, processing payments, and maintaining accounting and balancing for all assigned groups. Also assisted accounting and other departments with running reports, training, and system support.

Maitland, Florida

Utilizing ClientBase Plus and Trams, responsible for handling and tracking escalated calls and resolving customer issues. Identify, track and communicate error trends to the management team for agent coaching. Responsibilities also include coordinating VIP/internal corporate travel, as well as manage internal Employee travel requests. Facilitate the FIT Final Payments and streamline the process between Travel Ops and Accounting. Also assisted HR and department heads with interviewing new employee candidates at hiring blitzs.

Maitland, Florida

Utilizing Wincruise and ClientBase Plus, provided service to all existing bookings, up-sell and make new reservations when needed, processed requested changes and cancellations. Back-up service for Direct and Web bookings and assisted with handling escalated issues. Also provided training and assistance to all agents as the company implemented new ClientBase Plus system.

Maitland, Florida

As invoice specialist, invoiced all new reservations for the group department utilizing the Wincruise system. Also created the group files/binders, and processed payments on existing group reservations.

Orlando, Florida Area

Book domestic and international travel for a high-volume corporate company. Responsibilities included taking incoming calls, booking all corporate arrangements utilizing air, car and hotel corporate contracts, and arranging small meetings and groups. Processed multiple refunds, exchanges, and reissues daily, as well as visa and passport services.

Orlando, Florida Area

Research and book all aspects of leisure travel, both domestic and international. Travel services included domestic and international packages and FIT packages, cruises, groups, international passport and visa services, and utilizing internet bookings and lead referrals.

Certified Travel Agent (Cta) And Certified Travel Consultant (Ctc), Clinical, Hospital, And Managed Care Pharmacy, Program Completed

Bachelor'S Degree, Hospitality Administration/Management