Kate Rooney Email & Phone Number

Kitchener, ON, CA

• Work on a contract basis for several companies including BlackBerry, Igloo Software, Eclipse Technology, Independent Financial Brokers of Canada and D+H
• Conceptualize, create, and maintain content that aligns with company brand standards and values
• Manage all projects and deadlines for Streetwise team members and run client project status meetings
• Responsible for writing original copy, as well as editing and updating existing copy
• Ensure that all communications and web content maintains a consistent look and feel
• Accountable for the placement of digital content

Toronto, Kitchener-Waterloo

• Provide makeup consultations and applications for individuals and group clientele
• Exceptional knowledge of advanced makeup artistry techniques, as well as the cosmetics industry
• Equally adept at bridal, correction/camouflage, runway, special occasion, professional, and photography makeup application
• Maintain an up-to-date understanding of the latest trends in cosmetics, makeup, and skin care products, as well as techniques, budgeting, tools, and materials
• Communicate with clients to verify requirements, and to guarantee continuity, consistency, and coherence of the overall look/effect
• Excellent time management skills; managing multiple clients in fast paced environments

Group Benefits Operations Support

• Promoted to Business Systems Analyst III, resolving issues on Manulife’s largest client data system (Clients II Mainframe)
• Assisted with the rollout of projects, including writing, editing, and creating presentations and promotional material for Project Managers and Directors
• Lead BA on the GBS Task Log Upgrade project – gathered and documented all requirements, wrote proposal, met with third-party companies such as IBM to develop, select, and implement new products
• Lead communications contact and copywriter for the GBS Outsourcing Initiative: created flyers, handouts, slogans, wrote original copy and edited existing material
• Ran conference calls and training sessions for new employees in Manila and the Canadian Division

Group Benefits Information Systems

• Accountable for the management and distribution of production problems and requests for 98 applications, while supporting 3500 users within the internal organization, as well as business partners and third-party.
• Responsible for the hiring, training, mentoring, and oversight of new and existing Service Desk employees
• Communicated directly with clients, project managers, designers, analysts, fellow team leads and directors to discuss problem cases and solutions, as well as strategic planning
• Aided in all escalations that came through the Service Desk on a daily basis to guarantee requests were handled in a timely manner

• Worked as a peer tutor and editor in communications, cultural studies, and creative writing courses

Group Benefits Information Systems

• Ensured standardized procedures were used for the efficient handling of all problems and changes; thereby eliminating the impact of incidents upon service
• Responsible for updating and maintaining internal websites and links
• Responsible for internal and external communications such as sending out problem/outage/recovery notifications for minor, medium and major impacting issues
• Created, updated and reformatted departmental manuals

• Aided in the writing, editing and layout of newsletters, flyers, and bulletins
• Created posters and promotional material for school events
• Communicated and presented upcoming functions
• Managed and directed telephone calls
• Updated databases and systems daily
• Organized meetings and ensured all attendees were contacted

Ba (Hons), Communication And Media Studies

Education record