Turning insight into action

Responsible for all first tranche shared ownership sales, Rent to Buy, Market Rent and Leasehold Management of a growing portfolio

- Exceeded ambitious revenue, occupation and re-let targets- LED the commercial transactions team responsible for statutory and affordable home ownership sales- Led the team responsible for day-to-day management and lettings of a growing private rent portfolio- Led the team responsible for the day-to-day management and lettings of the key worker and student portfolios- Led the operational formation of private rental arm- Responsibility for policy creation and implementation- Managed rental income maximisation- Implemented voluntary right to buy pilot- Trusted by stakeholders to deliver on portfolio properties including student housing and key worker- Five direct reports, responsible for fifteen indirect reports

- Led the team responsible for Right to Buy, Right to Acquire, Assignments and Staircasing sales- Line-managed the Right to Buy Leasehold officer- Oversaw section 20 notices- Attended and presented at leasehold panel meetings- Implemented targeted Staircasing campaign to increase revenue- Promoted to Commercial Manager role after exceeding performance targets and strong feedback from peers and team-members

- Responsible for the management of the association’s leasehold, shared ownership and intermediate market rent stock- Led service charge budgeting- Led contract tendering for key services- Managed sales and marketing activity- Line managed Sales and Leasehold officers- Led a Sinking Fund review- Created digital offering for homeowners

- Maintained positive working relationships with leaseholders- Reviewed service charges- Scheme inspections- Represented the company at service charge and leaseholder meetings- Responsible for intermediate market rent lets