• Knowledge of ICD-9 and DVM Codes and yearly changes• Billing daily via AlphaFlex system as well as 1500 claims forms• Handling of the monthly supply order under a strict budget• Managing office when Office Manager and Facility Director were unavailable• Scanning and uploading of time sensitive documents• Enrolling and educating clients in state payor system• Extensive knowledge of Tricare, Medicaid/Medicare, BCBSNC• Understanding of HIPPA and JCAHO regulations• Handling of cash box and daily deposit• Processing of client referrals from other clinics and to enhanced services• Processing of Medical Records in a timely manner

• Accurate documentation of phone calls and following through with resolution.• Matching client to caregiver and scheduling assignments.• In-take and processing of inquiries, new account set-up.• Handling client communications and concerns.• Maintaining files and assisting with orientation.• Providing on call coverage.• Assisting with day-to-day customer oriented tasks.

• Knowledge of ICD-9 and CPT coding• Heavy customer service speaking with Physicians, Nurse Practitioners, Physician Assistants, and other physician office representatives.• Extensive knowledge of various health plans and precertification procedures as well as appeals options.• Worked with Microsoft Office, Excel and Power Point.