Kate Shields Email & Phone Number

Santa Barbara, Ca, Us

Santa Barbara, California, United States

Santa Barbara, California, United States

Santa Barbara, California, United States

Carpe Data provides next generation data solutions to insurance companies by leveraging social media, online content, and other forms of alternative data. Utilizing Carpe Data’s data solutions, insurers gain deeper insight into risks and significantly enhance many aspects of the insurance life cycle, including underwriting, claims, and book assessment.As a Customer Success Coordinator, I build and support relationships with new and existing clients. The Customer Success department offers direct feedback channels, issue resolution, and strategic guidance in exploring opportunities for clients with Carpe Data.

Santa Barbara, California Area

Santa Barbara, California Area

Santa Barbara, California Area

As Senior Analyst at Social Intel, I performed third tier final review of all investigative social media reports to ensure the quality and integrity of the product before delivery to the client. My duties also included managing all internal procedure manuals and conducting regular process reviews to identify areas for improvement. My management role included overseeing Team Leads and Analysts in daily performance, and providing exemplary leadership as an analyst and team member. My other duties included serving as in-house product expert, client interaction, and attending industry conferences for the purpose of networking and exhibiting products and services.

As a Team Lead at Social Intel, I managed a team of up to nine social media analysts and performed second tier review of investigative social media reports. My duties included tracking daily performance of team members while engaging in and facilitating effective communication between all levels of the company.

Santa Barbara, California Area

As a Social Media Analyst at Social Intel, I produced high quality social media investigations while adhering to federal standards as well as company guidelines and procedures. I learned to manage tasks in a fast paced environment and to take direction and process feedback in an effective and efficient manner.