Kate Spaulding Email & Phone Number

Remote

• Supports the licensing, production and content life cycle for Credo• Coordinates XML editing tasks to ensure content provides expected user experience in Credo platform• Manages gathering of content metadata and ensures accuracy of materials processed for the Credo platform• Curates and uploads content using CMS• Coordinates content check-ins and remote content servers

• Conceive, plan, market, run, and document 2-3 all-ages programs per week at East Palo Alto Library.• Create displays, such as for Black History Month and the library's ballet classes, that highlight library materials and encourage patrons to borrow them.• Participate in community outreach events in and around East Palo Alto.• Find a way to "get to yes" by providing excellent customer service while I answer questions, serve meals, complete library account work, and more.• Learn… Show more • Conceive, plan, market, run, and document 2-3 all-ages programs per week at East Palo Alto Library.• Create displays, such as for Black History Month and the library's ballet classes, that highlight library materials and encourage patrons to borrow them.• Participate in community outreach events in and around East Palo Alto.• Find a way to "get to yes" by providing excellent customer service while I answer questions, serve meals, complete library account work, and more.• Learn about community needs and collaboratively plan events to serve our diverse population.• Build rapport with a diverse workforce in a multicultural setting.• Use LibraryAware, Canva, and branch Facebook page (https://www.facebook.com/eastpaloaltolibrary) to market programs, share information, and highlight library resources.• Use tools such as Sierra, LibraryAware, Pinterest, Google Drive, and others to complete tasks. Show less

East Palo Alto Library

• Conceive, plan, market, run, and document 2 family programs per week at East Palo Alto Library. Typically, 10-15 people of all ages attend.• Participate in community outreach events in and around East Palo Alto.• Learn about community needs and collaboratively plan events to serve our diverse population.• Use tools such as Sierra, LibraryAware, Pinterest, Google Drive, and others to complete tasks.

San Mateo, Ca

• Provide excellent customer service in children's and adult services: answer reference and reader advisory questions, provide tech help and instruction, assist patrons with account questions and placing holds. I use a variety of tools to help me in these tasks, including Sierra, Peninsula Library System's BiblioCommons catalog, eresources, and more. • Promote library services, programs, and resources.

San Mateo, Ca

• Assisted diverse community of patrons with check-in/checkout. Created and maintained patron borrowing accounts; maintain confidentiality.• Accurately completed financial transactions; processed fines and Friends’ Shop sales.• Provided consistently excellent customer service; promoted library services and programs.• Fielded reference questions from adults and children in-person and on the phone.• Assisted patrons with personal and library technology.

Writer & Editor• Collaborated with supervisor and Marketing Director to create content calendar, write, edit, and publish website content and blog posts (over 100). Communicated with featured individuals and organizations.• Evaluated and organized disparate information.• Worked flexibly and independently to follow through on tasks via various technologies.• Marketed iSchool courses, conferences, certificates, resources, workshops, student groups, and blog posts via social… Show more Writer & Editor• Collaborated with supervisor and Marketing Director to create content calendar, write, edit, and publish website content and blog posts (over 100). Communicated with featured individuals and organizations.• Evaluated and organized disparate information.• Worked flexibly and independently to follow through on tasks via various technologies.• Marketed iSchool courses, conferences, certificates, resources, workshops, student groups, and blog posts via social media.http://ischool.sjsu.edu/career-blog Show less

Http://Scholarworks.Sjsu.Edu/Slissrj/

• Conduct peer review of submissions to ensure they meet content and copy requirements within established timelines• Work collaboratively with editing team and authors to prepare a work for publication and deliver constructive feedback

• Edit and QA materials for courseware and client projects.• Format content for lessons, assessments, study guides, and other learning objects in edX and elsewhere.• Assist in performing inventory of courseware learning objects and identify outstanding items from contractors.• Use tools such as JIRA and Confluence, Slack, Google Drive, and others to complete tasks.• Research topics related to eLearning, instructional design, ADA compliancy, and educational… Show more • Edit and QA materials for courseware and client projects.• Format content for lessons, assessments, study guides, and other learning objects in edX and elsewhere.• Assist in performing inventory of courseware learning objects and identify outstanding items from contractors.• Use tools such as JIRA and Confluence, Slack, Google Drive, and others to complete tasks.• Research topics related to eLearning, instructional design, ADA compliancy, and educational technology.• Document all projects in the relevant systems.• Contribute to discussions about process improvement. Show less

San Jose State University

Leadership• Lead communications team • Delegate communications responsibilities among the three of us• Be available for brainstorming, back up, mentoring• Check in with team members for status updates and ask how I can help• Break down large projects into smaller, more manageable steps; set internal deadlines and remind team of their approach• Report to group President (and Executive Committee) and work with her to shape how and what the team works… Show more Leadership• Lead communications team • Delegate communications responsibilities among the three of us• Be available for brainstorming, back up, mentoring• Check in with team members for status updates and ask how I can help• Break down large projects into smaller, more manageable steps; set internal deadlines and remind team of their approach• Report to group President (and Executive Committee) and work with her to shape how and what the team works onCollaboration• Coordinate with webmaster, social media director, and blog editor to get news, announcements, and content delivered and spread on all channels• Edit blog posts or other writing as requestedMarketing• Craft program announcements to be used on website and social media channels• Promote chapter events via personal social media accounts• Celebrate and promote member accomplishments Show less

• Assist customers in a timely and effective manner in a fast paced environment• Build rapport with a diverse workforce in a multicultural setting• Communicate and market products to a diverse client base• Maintain sense of humor

• Built trusting relationships with customers and colleagues• Managed sub-team purchasing budgets and exceeded profit margin goals• Evaluated customer purchasing patterns and increased sales 10% year-over-year• Managed small team of support staff to optimize customer satisfaction & exceed target financial goals

• Order, replenish, and merchandise coffee and tea products; request and ensure proper signage• Maintain safe and organized back stock area• Achieve and exceed margin and sales targets• Control spoilage/shrink; achieve turn goals; participate in monthly inventory• Continuously learn more about products for better sales and customer service• Sell proactively and communicate effectively with customers; assist customers in selecting products that best suits their… Show more • Order, replenish, and merchandise coffee and tea products; request and ensure proper signage• Maintain safe and organized back stock area• Achieve and exceed margin and sales targets• Control spoilage/shrink; achieve turn goals; participate in monthly inventory• Continuously learn more about products for better sales and customer service• Sell proactively and communicate effectively with customers; assist customers in selecting products that best suits their needs• Maximize sales potential through effective and proper procedures for stocking product.• Maintain attractive department displays & support the regional coordinator’s vision• Ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members Show less

San Francisco Bay Area

• Assess product quantities, evaluate and prioritize department needs; prepare & bake a wide variety of baked goods as well as maintaining and producing frostings and fillings for cake decorating• Educate customers about bakery products, special dietary considerations; make suggestions• Answer customer questions about ingredients, baking, product location, special orders• Opening & closing duties; package and stock bakery products• Constantly learn more about our products… Show more • Assess product quantities, evaluate and prioritize department needs; prepare & bake a wide variety of baked goods as well as maintaining and producing frostings and fillings for cake decorating• Educate customers about bakery products, special dietary considerations; make suggestions• Answer customer questions about ingredients, baking, product location, special orders• Opening & closing duties; package and stock bakery products• Constantly learn more about our products, production techniques, flow, customer service Show less

• Create, photograph, write recipes and blog posts for blog an average of 2 times per week• Respond to comments, questions, and suggestions• Self-promote site via social media (Pinterest, Facebook, Instagram, Google+) and other avenues, like Tastespotting.com and OnePrettyThing.com• Troubleshoot and fix any technical problems • Manage advertiser relationships and widgets• Sell vegan & gluten free baked goods through Etsy.com (seasonally). Responsible for all steps, from… Show more • Create, photograph, write recipes and blog posts for blog an average of 2 times per week• Respond to comments, questions, and suggestions• Self-promote site via social media (Pinterest, Facebook, Instagram, Google+) and other avenues, like Tastespotting.com and OnePrettyThing.com• Troubleshoot and fix any technical problems • Manage advertiser relationships and widgets• Sell vegan & gluten free baked goods through Etsy.com (seasonally). Responsible for all steps, from posting of sale items to baking, packaging, mailing, following up with customers, and handling payments and costs. Show less

Bellevue, Wa

• Onboarding of new clients, account set-up and customization, and collaboration between clients' corporate office and location managers corporate office and location managers• Ensure clients know how to use the services and provide assistance if necessary • Answer clients’ questions and ensure their problems are resolved, conduct follow-up tasks• Ensure that client issues are dealt with in an efficient manner, inform the Account Director of any problems that may… Show more • Onboarding of new clients, account set-up and customization, and collaboration between clients' corporate office and location managers corporate office and location managers• Ensure clients know how to use the services and provide assistance if necessary • Answer clients’ questions and ensure their problems are resolved, conduct follow-up tasks• Ensure that client issues are dealt with in an efficient manner, inform the Account Director of any problems that may arise• Communicate client's goals and represent the client's interests to the team Show less

San Diego, Ca

• Identified appropriate grant opportunities• Wrote, solicited feedback for, and submitted grants in a timely manner• Maintained databases of donors in FundRaiser Plus and Excel• Wrote, merged, and mailed solicitations and gala invitations to both renewing donors and potential new ones• Wrote personalized thank you letters to patrons and called to thank donors

Greater San Diego Area

Louisville, Kentucky Area

Master Of Library & Information Science (Mlis)

B.S., Ballet & History