Kate S. Email & Phone Number

Auckland, Nz

Auckland, New Zealand

Auckland, New Zealand

Co-founder of the company. Operating as a business consultant, trainer, facilitator and a coach for several companies across Europe and New Zealand providing tailored training for organisational success. I offer customised programs that are mapped out based on the results of performed organisational diagnostics or in accordance with the clients specific requirements.Services Offered:• Creating and delivering tailored development programs that empower employees, increase their productivity and after implementation create a great working environment• Creating and delivering management development programs called 'Managers Academy' that include a series of modules designed to develop necessary managerial skills• Providing group and individual coaching sessions for managers of all levels• Providing Licensed Coaching Workshops 'Coaching Clinic' from Coach U• Designing tailored diagnostic tests and assessments for organisations, for example 360 Managers Feedback, Employee Engagement Survey and many more to• Interpreting findings from the above and developing tailored solutions and guidance.• Creating and delivering training programs for Sales and Customer Service Teams.

Auckland, New Zealand

Risk and Assurance Manager – Health , Safety and Wellbeing, Supporting the organisation in developing and implementing Safety and Wellbeing programs that promote an effective OH&S culture and a proactive approach to the identification, management and prevention of risks. Delivering a wide range of strategically aligned organisational wellbeing programs and initiatives.Recent achievements:- Developed and implemented Wellbeing Strategy - Developed H&S Strategy and Risk Management Process- Transitioned Fuji Xerox to the new OHS standard. Achieved ISO 45001 certification

Auckland, New Zealand

Warsaw, Masovian District, Poland

Operating as business partner, consultant, trainer, facilitator, coach and HR advisor for several companies across Europe. Designing and providing Training and Development projects for small, medium and large companies across several sectors like banking, retail, automotive and many more. Providing a wide variety of services including but not limited to:• Diagnostics• Development projects• Sales programs• Career development center• Assessment center• Strategic workshops provided for board members.

Warsaw, Masovian District, Poland

Responsible for restructuring and optimization of the Branch Network across the whole country to result in a successful transition from a traditional banking model to a new smart banking model. Additionally, designed and delivered smart banking model training to staff across the country on how to support successful customer transition to digital banking. All the above was the continuity of what I have done in my previous role.Involved in a strategic cross-business projects aimed at optimizing banks operating model and driving innovation for customers - e.g. project to drive e- statement enrollment from 66% (end-2012) to 82% (end- 2013)Provided HR support s a mentor and consultant for the management team across the country in complex employee relations matters like performance management processes, compensation, restructuring, redundancies and talent management.Additional responsibilities:• Managing recruitment and selection processes• Overseeing timely performance appraisal delivery• Guiding business professionals in assessing their talent pool and supporting them in the implementation of the annual talent management review• Conducting the development centre processes including reports and feedback for participants• Compensation & Benefits support

Warsaw, Masovian District, Poland

Providing Learning and Development leadership and expertise on both transformational and routine projects using various learning methodologies to capture the business needs, recommend, develop and design solutions.Co-author of 'Smart Banking Training Program' an end- to-end on boarding training program for our new network of Digital Branches called- SMART.Recognised during Global Workshops in Miami for setting a base for the unified global Smart Training Program.Being a part of the transformation process for the network of branches in Poland. Taking part in designing the concept and then in developing the network of 15 innovative Smart branches in Poland.This was later recognized as the best project of the year in 2014 in Citi.Additional responsibilities:• Managing a team of 20 trainers• Responsible for the training of all sales channels for Consumer Bank (population 1500 employees).• Leading digital initiatives in Poland (e.g. e-statements, CitiPhone offload, branch offload)• Collaborating with local teams on increasing internet and mobile banking activation (exchange of best practices between markets and tracking results)• Coordinating training activities for all the sales channels of the Retail Banking Sector• Managing a training budget (NZD $2M)• Ensuring effective cooperation with other business units based on the highest standards• Representing the company externally and cooperating with vendors• Increasing team efficiency

Developing and evaluating training professionals through observation and coaching. Providing feedback to internal partners on curriculum improvements identified during classroom observation. Managing team's capability through staffing, succession planning, performance management, coaching, development and other HR processesManaging 5 internal trainers and 10 external trainers.Additional responsibilities:• Conducting training for senior management• Coordinating training activities for CitiFinancial employees• Monitoring and ensuring best quality of delivered training programs, in line with business and audit requirements.• Ensuring effective cooperation with other business units based on highest standards• Managing a training budget

Warsaw, Masovian District, Poland

Conducting and managing the Induction on-boarding program. In this role I personally trained employees in 100 branches. Developing many of major business procedures (i.e. credit policy, underwriting, sales manuals, marketing, collection).Additional responsibilities:• Designing and updating content of internal training materials• Conducting training for all CitiFinancial employees• Monitoring and ensuring best quality of delivered training, in line with business and audit requirements• Ensuring effective cooperation with other business units based on highest standards

Warsaw, Masovian District, Poland

Responsible for providing a superior client experience in the branch while delivering results that align with business objectives; developing sales plans that are aligned with overall business targets and priorities to achieve goals; inspiring and creating a motivating environment through activity-based coaching and performance development; ensuring clients receive excellent service through ongoing coaching and monitoring of staff activities and direct interactions with clients; and monitoring and adhering to operational controls, including legal, corporate and regulatory policies and procedures to ensure the safety and security of customer and bank assets.Managing a team of 10 Personal Bankers.Additional responsibilities:Executing individual and team sales targetsBudgeting the expenses and achieving planned financial goalsMonitoring the quality of the branch credit portfolio

Masovian District, Warsaw West County, Poland

Created and managed a sales plan delineating optimal methods for achieving sales goals through interaction with clients, prospects, internal partners and other external contacts and through engaging in events and other marketing activities.Other tasks on the position:Leverage Citi's customer leads and other lead generation techniques (e.g., referrals, community outreach) to identify new prospects and cross-selling opportunities with current clients. Conduct discussions with prospects to understand background and identify needs; clearly communicate potential solutions. Conduct outbound sales activities (e.g., phone out-reach, community events, meetings with local businesses) to establish visibility in the community and drive business to the branch. Execute integrated sales, relationship, and credit strategies that are aligned with the branch's business plan.

Masters Degree, Management, Major - Human Resources Development

Bachelor'S Degree, Marketing And Management, Major – Accounting

The Nationally Accredited Wellness Designs Practitioner Training

Activities and Societies: The nationally accredited Wellness Designs Practitioner Program delves deeply into the theory and practice.

Professional Coach License, Art And Science Of Coaching

Education record

Foresight , Auckland, New Zealand) /2017/

(The Beverly Kaye Company) Personal Presence -The Ariel Group London, Uk /2016/

Singapore, Asia / 2015/

Poland (Seka Edu) /2014/

Poland, 32H Development Program ( Talent Coaching)/2014/

Miami, Usa/2014/

London /2011/

Citifinancial Uk, Reading, Uk /2003/

Citifinancial Uk , Manchester, Uk /2003/

Citifinancial Uk, London, Uk /2003/

Poland (Dynargie) /2001/