Kate Thompson Email & Phone Number

Lake Placid, New York, United States

Administrative Assistant and Customer Service for Whiteface Mountain, home of the 1980 Olympics competition and leading ski resort in the United States. Supported day-to-day business office operations. Most recently work directly with customers selling skiing recreation experiences (passes, lessons, day tickets, special event access, etc.) and access to the famous Whiteface Mountain Veterans Memorial Highway.As Administrative assistant captured accounts payable workflow, established process and worksheet for continuous data collection support fiscal year requirements of New York State. As customer service representative submitted suggestions for guest ticket purchasing application and support resources to help improve guest experience. All were adopted and implemented.

Dallas/Fort Worth Area

Led a team that promotes interactions with the industry analyst community. Established relationship strategy and drove execution of relationship-building plans among officers, executives and general managers with industry analyst community outside of AT&T Business.

Dallas, Tx 752020

Market and competitive coverage spans cloud, security, business analytics/business intelligence/big data and API services as well as outsourcing services. Established fact-based market, industry and competitive analysis frameworks and analyses to help enhance business results. Recently expanded team to include more members, and role to include AT&T Cloud and Security Services Analyst Relations.Establish and maintain 360° views of “cloud”, security and outsourcing services markets - revenue forecast, competitors and their services, business customer service purchase plans and decision criteria, and implied revenue shares. Deliver insight to executive and senior management, marketing partners and sales. • Recommend AT&T Business approach for services and pinpoint competitive gaps, enabling the company to establish and evolve its program scope and roadmap. Conduct quarterly and as-needed reviews with executive and senior level management.• Conduct quarterly and as-needed reviews for applications and outsourcing services with tens of senior managers and directors. Manage direct report team analysis and outputs. Responsible for market sizing and analysis, and competitive service comparisons for new and emerging business services. • Deliver market and service level competitive insights for high growth cloud, security, business analytics and outsourcing services.• Create and maintained sales tools to help sales teams position AT&T business services relative to competition.• Assist with evaluation of market opportunities to drive revenue growth.

Responsible for positioning AT&T strategice services with the Industry Analyst Community.* Planned, prepared and facilitated 30+ positioning of AT&T Business Services with Industry Analyst firms.* Delivered ~12 rating survey submissions to industry analysts in 2 years, enabling AT&T business services to be positively positioned within, and recommended for purchase by, the industry analyst community.

United States

Product Marketing Director responsible for AT&T content delivery, hosting, security and business continuity services.* Framed and lead the execution of 10+ marketing launches for AT&T’s Business applications services, supporting the company’s business services strategic revenue growth objectives. Created and obtained buy-in for external and internal positioning, message framework, business customer value proposition and launch plans. Established sales-marketing-product management closed loop communications channels.• Total sales personnel touched: ~1,800 per launch, completed in 2 months per launch.

Bedminster, Nj

Established and managed go-to-market eBusiness service offers between AT&T and HP. * Launched 5 offers, adding millions to AT&T’s hosting services revenues, transitioning an emerging service to a fully productized offer..

Managed day-to-day activities of executive office and staffing activities. Helped to realign headcount and expense targets to enable data services to meet its revenue and expense commitments to AT&T.

Bedminster, Nj

Delivered new products and pricing strategies for AT&T Business data access services, a 10-digit revenue stream.* Directed launch of new access product that resulted in $137M incremental revenue, $6.1M expense reduction. Managed $1.5M development budget, cross functional & cross organizational team of 30 members.* Updated pricing strategy for access services to deliver $2.2B additional revenue over two years. * Managed product life cycle, evaluate market and competitive actions, develop new features and launch to market, manage pricing.* Ran group responsible for custom SONET access ring design, delivered technical presentations to customers and supported contract negotiations.

Bedminster, Nj

Lead business process engineering, developed business requirements, scheduled implementations, and secured funding in order to implement business services initiatives. Performed systems analysis for provisioning and billing enhancements and new services introductions.

Ms, Secondary Science Education

Ba, Chemistry