Kate Wright Email & Phone Number

Remote

Identified weaknesses in current training program and onboarding process of outsourced staff Developed training curriculum and onboarding process, with the goal of improving the quality of production delivered by the Income Underwriting outsourced staff and reduce staff turnover rate, based upon the identified weaknessesInterviewed and trained Income Underwriters to form a team of Training Team Leads and aided them in becoming SME’s in W2, Disability, and Social Security Income Performance managed a staff of 150 Income Underwriters and Training Team Leads Collaborated with various SMEs to create a variety of media content for the training program such as Stream videos, Google form assessments, and Power Bi reports which were adopted and utilized by the entire Income Department Analyzed performance data to identify any need for adjustments to the training program Created policy and expectations for the training program Increased retention rate of Outsource staff by 60% in 10 months Communicated with multiple vendors to streamline the onboarding process, set requirements and standards for all potential trainees, and report successes and struggles of individual trainees Designed methods to boost morale and create a team dynamic among the Outsourced Income Department with was adopted and implemented by the Income Department as a whole, as well as, by other departments throughout the companyObserved trainings held by Training Team Leads and provided feedback to improve training methodsCollected and analyzed data to monitor progress of vendors and teams

Remote

Conducted trainings on how to calculate W2, Social Security, and Disability income, as well as, on guidelines and policies for Fannie Mae, Freddie Mac, FHA, and VACollected and analyzed data to monitor progress of individualsManaged the first all outsourced team of 15 individuals at AmeriSavePerformance managed team and assisted all individuals in becoming the “Top 25 Income Underwriters” out of 100+ domestic and outsourced staff within one monthManaged the first team of outsourced staff to ever perform in the top 50% of Income Underwriters

Remote

Awarded “Top 10 of Income Underwriters,” out of 100+ Underwriters, within my first yearMaintained knowledge of all applicable underwriting guidelines by completing continuous underwriting training Performed thorough analysis of mortgage loans in accordance with underwriting guidelines to ensure compliance with company, investor, and regulatory requirementsReviewed high volume of loan applications and requested required documentation for compliance and verification needed to ensure proper decision within underwriting processPerformed analysis of business and personal financial statements and tax returnsUtilized policy and procedure guidelines for comprehensive understanding of all loan investor types including Fannie Mae, Freddie Mac, FHA, and VA

Raleigh, North Carolina

Trained co-workers on lesson plan formatting and creation, as well as, on the use of MoodleDeveloped yearly curriculum and weekly lesson plansAnalyzed student data to guide the development of the curriculum/ weekly lessons to coincide with age appropriate developmental milestonesAttained the highest 5-star rating of a daycare center through classroom presentation, teacher performance, and quality curriculumCommunicated daily with families about students’ progressGuided students’ learning in all subject areas through educational activities/ play

Raleigh-Durham, North Carolina Area

Trained co-workers on classroom/ school procedures, licensing/ sanitation standards, Early Childhood Environment Rating Scale standards, National Accreditation Commission standards, data documentation/ portfolio creation Developed yearly curriculum and weekly lesson plansAnalyzed student data to guide the development of the curriculum/ weekly lessons to coincide with age appropriate developmental milestonesDocumented student growth through the compilation of portfolios of student data Acquired highest customer retention regionally by retaining 100% of families/customers enrolled in my classroom through excellent customer relations and problem solving Maintained capacity of classroom at 100% 5 years in a row Communicated daily with families about students’ progressAchieved National Accreditation for a daycare center through high quality teaching, student-teacher interactions, and classroom management Attained the highest 5-star rating of a daycare center through classroom presentation, teacher performance, and quality curriculum

Raleigh-Durham, North Carolina Area

Trained students and teachers to use/ incorporate computerized writing technology into the classrooms after first self-learning, testing and implementing the technology in my own classroom Trained grade level teachers on computer programs required for creation of student progress reports and for student enrichment activities Taught Microsoft Word, Power Point, Excel, and educational internet programs to students Analyzed student progress and created individualized lessons according to progress results Represented grade level for Student Support Team that counseled fellow teachers on methods to improve student performance Specialized instruction to incorporate Individualized Education Plans for students with learning/ behavioral disabilitiesEnabled 100% of students to not only pass standardized End of Grade exams, but also increase individual scores from previous year

Master Of Education - Med, Measurement, Evaluation, Statistics, Assessment

Bachelors, Elementary Education And Teaching