Kate Burrows Email & Phone Number

Auckland, New Zealand

Customer Service ManagerResponsible for Leading a team of four Managers including 2 x Team Managers, 1 x Senior Team Manager and 1 x Continuous Improvement Specialist Being a part of a large Customer Service team to provide excellence in customer service to our members. Our Service Philosophy supports the organisation’s Vision to “Earn the trust of every.

Auckland, New Zealand

Client Services team - 14FTEReponsible for leading frontline staff assisting internal and external customers, supporting Advisers, Business Development managers and Product Mangers by driving our team to achieve the strategic direction of our business. This is achieved by leading a highly energised team to deliver execellence in customer service for AMP.

Auckland, New Zealand

Customer Interaction Centre - 26.6FTENew Business & Policy Administration team - 7 FTELeading teams under Customer Interaction Centre to deliver excellence in customer service for Health Insurance. Policy Administration & New BusinessAlso responsible for Complaints Committee and ensuring a quorum is met by: # investigating and coordinating escalated.

Auckland

• Product Manager – Investments & Insurance (Wealth) April 2012 – April 2014Manage and deliver up to date information for Due Diligence of the Prospectus, and Investment Statements. Including stakeholder feedback with.
• Lodging complete, clean documents to companies’ office on time.
• Delivered training session to Private Advisers on the Westpac Active Series Product (multi funds – unit trusts).
• Learning and updating requirements for FMA Guidance note - how structure of documents must be clear and precise and meet the industry standard needed for Prospectus and Investment Statements. Show less

Wellington And Auckland

• Senior Manager - Specialist Services Nov 2011 – April 2012Site Manager – Investments & Insurance, Auckland March 2009 – Nov 2011Site Manager – Phone Assist & Investments & Insurance, Wellington May 2007 – March.
• Migrated 2 departments together and cross skilled the workforce to be able to handle I&I, BT Funds and KiwiSaver assisting all customers with general banking enquiries.
• Implemented new team coach framework and recruitment of coach role.
• Implemented change process for Tele-Claims via phone.
• Implemented outbound trial for Wealth – retaining existing customers, building new business
• Received Quarter Platinum Achiever – building new business in Wealth

Wellington

"LifeWorks - Programme Delivery Manager..Working with organisations to deliver the LifeWorks programme to students - Level 1 NCEA.Awesome team of people I worked with, and we acheived great results in those years... LifeWorks was a subsidary of Open Polytechnic NZ, for which LifeWorks no longer exist's. Again I met some amazing people here, who suceeded in.

Wellington, New Zealand

Wellington

This is where I started my career in Call Centre industry, from a CSR in Retail Banking in Petone, then Call Centres became "the thing" in 1995 where I started as a Team Leader, leading into Manager in 1999....Thank you National Bank, it was a great experience where I met some fabulous people and made some great friends.

Tauranga