Kate Alsup Email & Phone Number

Redmond, Washington, United States

• Manage student eligibility trackers for all Washington State aid programs• Process financial aid awards and provide written and verbal communication to financial aid applicants and prospective student groups• Monitor student Satisfactory Academic Progress (SAP) in accordance with state regulations for the corresponding state aid program• Update necessary application documents each year to ensure students apply for and are awarded in a timely manner in line with state and institutional processes and deadlines• Reconcile grant funds to ensure accurate Quarterly Report and Unit Record Report• Keep up-to-date with changes to pertinent state and federal legislation and regulations• Compile and submit quarterly and annual data requirements to WA Student Achievement Council• Assist with federal, state and internal audit reviews• Maintain confidentiality of work related information and material (FERPA)• Meet with and counsel students regarding federal, state, and other types of student aid as needed• Create and document institutional policies and procedures for Washington State Aid Programs• Teach College 101 Financial Literacy Class to all incoming students• Attend state and federal conferences and trainings as a DigiPen representative• Created WA College Grant, WA College Bound Scholarship, and WA State Opportunity Grant programs for tracking and disbursing state aid, determining student eligibility, as well as data analyzing and reporting purposes.• Assisted with implementation and testing of PowerFAIDS and Ellucian Colleague software• Cross-train fellow colleagues on state aid program procedures and processes• Run daily and weekly quality assurance reports for all state aid programs• Compiled and maintained operations calendar for all state aid program tasks, events, and reports• Assisted with recruitment, interview, and new hire training processes for the Office of Financial Aid

Seattle, Washington

• Review website daily for processing or appearance mishaps• Create process documentation for site management and customer service procedures• Use Metafields in Shopify to create pages and navigation on website• Write copy for products and curated gift boxes (samples can be furnished upon request)• Follow up with customer service requests using Zendesk e-mail, live chat and phone• Tag all orders daily for reporting purposes• Assist customers with gift ideas and general inquiries• Updated inventory using Stitch due to product substitutions and expired goods• Managed all orders using Shopify and Shipstation

Naperville, Il

• Analyzed and completed 25-70 financial aid award and adjustment requests daily using ImageNow and ProSAM applications• Recorded and distributed weekly meeting minutes for Student Finance Operations Packaging Team• Trained Student Finance Operations Packaging Team on Individual Development Goals and strengths through presentations and one-on-one consultations• Assisted with composing, formatting and editing over 115 procedures and organizational documents• Implemented process improvements for New Colleague Training Program and Colleague QA System • Complied with FERPA and Title IV Regulations• Communicated daily updates and processing information with Student Finance divisions using Salesforce• Processed daily reports to ensure students awarded accurately and within service level agreement timeframes• Received Going the Extra Mile Award for effective communication and ensuring workload coverage for my team in February 2017• Received Certificate of Appreciation from Packaging Team Management for assisting with formatting and editing procedures for the New Horizon Project in February 2017• Recipient of the TEACH Award for two quarters in 2016 and 2017 for exemplifying efficiency and assisting colleagues with learning and comprehending new processes

Schaumburg, Il

• Complied with internal and external audit requirements and FERPA regulations• Manually awarded financial aid packages using Title IV funds, institutional grants and scholarships, payment agreements and Veteran’s Benefits for 160-200 students each quarter• Maintained a year-to-date packaging accuracy of 85% and above• Assisted 50-100 students via phone and live chat daily to efficiently secure tuition costs and with comprehension of available funds• Aided in document completion and collection from students• Assisted with completion of Verification and clearing ISIR C-Codes• Recognized as Employee of the Quarter in January 2015• Nominated MVP of the Quarter by fellow colleagues in April 2015

Arlington Heights, Il

•Responsible for opening and closing procedures: unlocking and securing premises, end of day reconciliation, and bank deposits•Use of multi-line phone to schedule customer appointments, update informational files and confirm appointments•Utilized social networking skills through Facebook updates and promotions•Assisted with product sale and weekly inventory•Communicated with clients to address their product and gift card inquiries•Responsible for office presentation and tidying both front and back ends of the shop

Bachelor Of Arts - Ba, English Language And Literature/Letters

Art Minor and emphasis of studies in Technical Writing and Editing

Associate'S Of Fine Arts

Activities and Societies: Phi Theta Kappa: Harper College chapter of the National Junior College Honor Society—received a cumulative grade.