Customer Success Manager
CurrentSupporting clients to make the best use of all the appropriate features for their campaign on the CauseMatch crowdfunding platform. Working alongside our fundraising coaches and technical support agents to provide the unified team that enables their success. Behind the scenes, working with our sales, account management and product teams to ensure a smooth process for each client, as well as facilitating their use of external financial and other products. Within the CS team, establishing and developing protocols and tools to constantly improve our work.