- Serve as a trusted advisor between sales and key internal groups to efficiently drive deal progression- Streamline sales process by building quotes, seeking approvals, and reviewing contracts to move large and complex deals through the pipeline- Collaborate with cross-functional teams to ensure all internal approvals met and monitor for accuracy - Proactively identify and solve internal obstacles to accelerate sales cycle and maximize revenue

- Managed 20+ Enterprise Retail accounts to drive sales within both Cloud and License products - Built comprehensive account plans to identify and win new business within territory - Maintained and nurtured relationships with existing clients to maximize their current investments

- Generated quality pipeline by uncovering business and technology needs for Enterprise Retail accounts through phone calls, emails, and networking - Created targeted campaigns for Cloud solutions in response to market and industry trends- Collaborated with extended sales team to ensure proper account coverage

- Managed three calling shifts per week of over thirty student callers - Assisted in developing strategies to encourage new/increased contributions- Conducted interviews and mock phone calls for potential new callers and trained callers that were hired

- Created cold calls with alumni, parents, and friends of the university to give them updates on the school and fundraise for UMass - Raised about $30,000 in four semesters through cold calls and had a 50% pledge rate- In January 2016, promoted from Caller to a Head Ambassador and worked closely with new callers to ensure proper training

- Handled checkout operations accurately including issuing receipts, refunds, and change to customers - Maintained clean and organized checkout area - Provided customers with positive and courteous customer service