Kate Markham Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Career Break until early 2025 to pursue a full-time MBA degree. As a Senior Product Leader at Unloan I am accountable for design and executing of a growth led customer acquisition and loan origination strategy, achieving a scalable digital business model with an excellent Net Promoter Score (NPS). • Scaled product portfolio by ~100% by optimising application conversion and customer experience, and introducing new products and features while maintaining NPS >70• Led design, delivery, governance and go-to-market strategy for a home buying product launch, monitored performance during pilot prioritising key improvements. Pilot outperformed volume objective by 250% and reached customer satisfaction score of 4.2/5, gaining approval and confidence for public launch • Managed delivery and governance of Open Banking pilot, enabling fully digital income verification for customers• Promoted team growth and development by organising product owner training for the broader team and creating product development pathways for promotion • Recruited and mentored a direct team of 4 business analysts, all promoted within a year • Strengthened organisational culture by introducing discovery, delivery, documentation and release processes to facilitate product delivery and change management at scale • Orchestrated company-wide staged initiative to uplift accessibility of all customer-facing digital assets

• Transformed organisational culture, forming agile high-performing teams, delivering higher quality products faster and more iteratively in remote-first environment • Discovered and implemented initiatives to increase application conversion by 10% in 6 months

My role at Athena covered both customer and internal user engagement and experience through home loan origination process, submit to settle. • Formulated a growth and margin-led home loan originations strategy with goal to reduce time to credit decision to one day by collaborating with Risk, Operations, Tech, and Design to gain buy-in• Directed a cross functional team to execute roadmap enabling scale automation and digitisation of credit bureau obligation removing manual effort • Released beta version of home loan tracker, giving customers visibility of application progress sooner • Formed and led 2022 Athena Hackathon winning team – People’s Choice

Sydney, New South Wales, Australia

• Transformed the Founders’ vision into a digital home loan application and origination product, with first in market real-time credit decisioning • Crafted and directed data-led launch strategy, from beta to public in 6 months, reaching AU$100m in approved loans in the first month since launch • Identified and designed ways to expand product offer through purchases, multi-property loans and cross- collateralised loans

• Established call centre capability in three months, including platform, operational processes and recruited staff for pilot launch • Pioneered strategy for call-centre platform to provide staff with a single customer view in real time working with internal stakeholders and external delivery teams (AWS, Salesforce)• Documented end-to-end digital home loan application experience, broken down into epics and user stories, through facilitation of workshops with internal and external stakeholders

Sydney, Australia

With experience as both business and technical analyst, worked with the product and development teams to ensure the solution collectively provides the outcome for the customer and meets business goals. • Facilitated transition to Scrum delivery: created and maintained backlog and estimated stories with newly formed delivery team during inception period • Cultivated high performing team by applying leadership skills, resulting in team collaboration to deliver high quality software from first sprint • Prepared and executed go-to-market strategy and business readiness for B2B2C product launch• Collaborated with the Executive Team to achieve APRA ‘fit-for-purpose’ criteria submission

Sydney, Australia

As a Team Leader within Asset Finance Operations I was responsible for planning resources and maintaining agreed service levels. I supported the Team in the day to day business with training and engagement.• Boosted quality of submission, leading to faster turn-around time by improving working relationships with sales support team and opening lines of communication• Managed an 18-month AML/CTF remediation project by analysing large volumes of data to identify non-compliant customers, tracking and reporting progress against established milestones and deliverables• Reduced bank’s on-going money laundering and terrorism financing risk by obtaining sign off to remove unnecessary process complexity leading to higher compliance rate of submissions

Sydney, Australia

Performed and reported on daily quality checks for both two teams in Auto and Equipment Finance. Implemented process improvement and coach both teams to ensure improved quality.• Completed project to release business function to offshore business partners: documented all processes undertaken by AML Onboarding team, trained the team through transition and offered on-going support. This resulted in decreased FTE, improved service turn-around time, and reduced adverse impact• Streamlined processes to align requirements for pre- and post-settlement check to avoid customer inconvenience after loan settlement

Sydney, Australia

Processed all accounts payable and accounts receivable and produced operational reporting

Sydney, Australia

Internal administration of the Food & Beverage tasks and produces operational reporting

Sydney, Australia

Internship in UNSW International as a part of UNSW Professional Development (PD) Program for International Student. General assistance in organizing University Open Days across Asia in May 2014Engaged in UNSW PD Program Filming Project

Master Of Business Administration - Mba

Master'S Degree, Commerce

Major in Finance and Financial Econometrics

Bachelor’S Degree, International Economics

International Monetary Relations and Financial Markets