Kate Godwin, Mba Email & Phone Number

Salt Lake City, Utah, United States

Cedar City, Utah

Ladybug Nursery is a full scale botanical plant nursery based in Southern Utah. With three locations and over four acres of covered greenhouse space, it serves the Southern Utah retail market and covers a 5 state wholesale region.• As the Customer Success Leader, I facilitated opportunities to expand customer relationships by assessing unique customer needs and goals to drive increased sales. I produced sales upwards of $4,500 per customer and met needs for 300+ customers per day with a broad array of products and educational resources to provide positive customer experiences. • Helped develop and train a team of 30+ on sales strategies for commercial and residential clients.• Expanded sales through marketing strategies, increased our Facebook following by 26%, and initiated process improvements to expand new client opportunities and increased focus on client relationships and retention. • Provided regular feedback to the senior leadership team on their demographic target market, seasonal trends and further improvements to increase sales through marketing and customer engagement.

Tempe, Arizona

Arizona State University is the largest public university in the country with over 100,000 students located on 10 campus locations across 17 colleges within the university. • Focused on improved customer service experience for 100k+ students at the largest university in the country through accurate financial oversight and reporting of $1B in tuition revenue. Evaluated and researched financial data through query writing and mass data mining to evaluate both large scale results and fine details.• Provided timely and effective resolutions via Salesforce CRM to customer inquiries regarding tuition and financial reporting inquires, collaborated with multiple levels of leadership and teams from various departments to bridge communication. • Orchestrated project management of tuition billing and programming, communicated customer specifications and testing requirements. Acted in a key role to train and coach a team of 40+ on solutions that reduced the cost of errors and focused on the increased value. Led setup of each term based on billing needs, tested results, and coordinated migration to production across multiple levels. This included working extensively as an intermediary between colleges and programmers to ensure billing is correctly implemented which required regular follow-ups with customers, financial knowledge to verify the correct information was obtained, and a technical ability to write and review SQL, criteria, and equations for complex billing requirements.• Executed complex, time-sensitive processes for monthly billing of invoices to students. Responsible for billing and reviewing results to ensure accuracy and completeness of the process was executed.

Tempe, Arizona

Tempe, Arizona

Sacramento, California Area

Fostered long-standing community relationships by providing individuals, companies and nonprofits community insight, financial and legal advice to ensure their generosity had the greatest community impact possible. • Enhanced the company image and strengthened relationships with 450+ clients through continuous improvement of financial reporting of $110M in assets. • Initiated the integration of IT solutions to modernize reporting to clients which significantly reduced errors and decreased project labor hours by 70%. • Played a key role in maintaining compliance by collaborating on audit processes, preparing schedules, and implementing daily internal controls and best practices.

Sacramento, California Area

Sacramento, California Area

Sacramento, California Area

Promoted quality healthcare in 400 hospitals through being a proven change-maker in healthcare policy and advocacy. • Prepared and analyzed 4 entities' monthly financial statements, budgets, and forecasting models for the CFO and Controller. • Maintained the financial aspect of state grants’ budgets; balanced monthly activity and reimbursement funding.

Diamond Springs, California

Diamond Springs, California

Provided customer service and financial support for a startup outdoor furniture wholesaler selling outdoor wood furniture to local and online retailers including Wayfair and Hayneedle. • Managed customer accounts, credit checks, product sales, shipments, replacements, returns, and vendor relations to improve the overall customer experience. • Presented strategic analysis to assist in budget reform and recommended new policies and procedures for continuous improvement.

Master Of Business Administration (Mba)

Activities and Societies: Elected Director of Activities for the Professional MBA Student Association.

Bachelor Of Science­, Business Administration, Finance