Kate Grzeca Email & Phone Number

Charlotte, NC, US

Detroit, MI, US

• As the Rotational Senior Product Manager at Ally Financial, I provide colleagues with exposure to various domains within Ally lending's digital landscape, emphasizing versatility and invigorating the product.
• Championed the optimization of customer insights and data for the entire product team, while forging connections with sales for more impactful engagement with customers
• Emphasized B2B2C interactions and mitigated risks through self-assessment risk plans
• Revolutionized customer engagement while nurturing relationships with sales; enabled direct 1:1 conversation with customers and unprecedented access to data-driven insights
• Connected Digital Product with the customer in the lending division, expertly initiating 30+ customer and product touchpoints and fostering a culture of continuous discovery.

Detroit, MI, US

• As a Technical Product Owner for Enterprise API Teams at Ally Financial, I led cross-functional efforts to enhance features on the bank's landing page. I oversaw up to three distinct API teams and coordinated extensive.
• Executed an initiative to unify disparate lines of business, particularly focused on securely transmitting highly sensitive customer data across different demands within the framework of "One Ally."
• Delivered a vital contribution to an enterprise team, revitalizing an API to boost engagement from 30K to 120K users within 2 months, addressing usability issues on the Ally dashboard.
• Drove the performance of a team responsible for customer APIs, ensuring secure transmission of sensitive data during the company's consolidation efforts; addressed privacy concerns and facilitated a cohesive customer.
• Led decision-making forums across lines of business while resolving complex issues, such as customer freezes due to suspected fraud that fostered alignment and collaboration among senior directors.
• Successfully implemented a unified e-sign program, eliminating redundant customer signings across various lines of business, aligning priorities, and streamlining the customer experience.

Charlotte, North Carolina, US

• As a Product Manager at Caring.com, I led a shift towards a product-focused, tech-driven approach in collaboration with the VP of Engineering. As an SME for legacy tech and the in-house contact system, I optimized.
• Improved a complex spaghetti code monolith inherited from the startup days, modernized the aging tech stack, and enhanced overall system stability.
• Directed end-to-end modernization of the tech stack, introducing stability for continued development with a significant focus on revamping the phone system for efficient call management.
• Built and deployed a system from scratch to prioritize incoming calls based on metrics while ensuring high-value calls were answered promptly by advisors with a higher likelihood of successful closure.
• Performed detailed user behavior research, utilizing SQL and Looker to analyze data and inform product direction that fostered innovative thinking within the product teams.
• Deployed data-driven changes to the Reviews program while reducing non-converting calls and optimizing agent time by 15%; showcased and honored a commitment to continuous improvement and efficiency.

• As a Technical Account Manager at YouTech, I led the setup of coupons and microsites for Kroger stores, ensuring seamless integrations with engineers and integration managers. I handled a monthly volume of 3,000.
• Helmed the Kroger loyalty program, called “Best Customer Bonus”, which entailed the creation of thousands of monthly coupons and various microsites for their digital magazines featuring recipes and exclusive offers.
• Played a pivotal role in integrating systems during Kroger's transition between API technologies; leveraged problem-solving skills by delving into XML to troubleshoot and ensure the smooth functioning of the new APIs.
• Coordinated the technical aspects of up to 10 large-scale promotional campaigns concurrently for Kroger's Best Customer Bonus segment, averaging 2K offers and 15M downloads per campaign.
• Pioneered the launch of APIs facilitating coupon distribution through new digital channels such as mobile and voice assistants, expanding the reach and accessibility of promotional content.

San Francisco, California, US

• Technology & Marketing- Managing the build of a custom volunteer management platform (writing specs, liaising between developer and staff/volunteers, prioritizing features, designing UX)- Assessing office-wide tech.
• Operations- Overseeing office financials, including: approving purchases, tracking expenditures, & paying invoices- Writing employee policies and procedures to reinforce office culture- Supervising Office Manager and.
• Human Resources- Improving the interview process and candidate experience- On-boarding all new hires including: offer letters, references/background checks and new hire paperwork -Assisting with organizational budget.

San Francisco, California, US

Responsible for our large-scale social service events, brand identity, marketing, and operations. *Events- Orchestrated large social service events serving 1,800 homeless participants, with 800 volunteers, and 100 different organizations or departments- Responsible for event strategy, impact, planning, and success- Coordinated with venues, service.

San Francisco, California, US

- Managed all event logistics - Streamlined the events' project management systems, leading to better organization and event execution- Designed all event advertisements - Implemented a communications plan that improved volunteer retention and cooperation between social service partners- Adjusted event layouts using AutoCAD to improve traffic flow and.

Kentfield, CA, US

- Assisted in planning and logistics of large, off-campus, overnight retreats for grades 9-12, and assisted in supervision and leadership during retreats- Recruited and mentored teens to be leaders during retreats, including helping them prepare presentations- Taught grade 10 scripture and implemented an interesting and effective learning environment.

Campbell, California, US

- Taught a range of subjects (History Teacher (Grades 4-5), Art Teacher (Grades 3-5), Art History Teacher (Grades 6-8), Elementary Spanish Teacher (Grades 4-8), Religion Teacher (Grades 4-8))- Developed curriculum specific to school that focused on experiential learning - Prepared and presented curriculum for reaccreditation process

Master'S Degree, Religious History, Women'S Studies, Ecological Ethics

Certificate In Project Management, Agile Management

Python

Ba, History, Theology

Education record