Kate Grzeca Email & Phone Number

Charlotte, Nc, Us

Detroit, Mi, Us

As the Rotational Senior Product Manager at Ally Financial, I provide colleagues with exposure to various domains within Ally lending's digital landscape, emphasizing versatility and invigorating the product perspective. A portion of the rotation involved product operations, where I streamlined product development processes, developed metrics and metrics reviews, promoted customer discovery to enhance product value, and fostered improved collaboration with sales and other business units.My notable achievements:• Championed the optimization of customer insights and data for the entire product team, while forging connections with sales for more impactful engagement with customers• Emphasized B2B2C interactions and mitigated risks through self-assessment risk plans• Revolutionized customer engagement while nurturing relationships with sales; enabled direct 1:1 conversation with customers and unprecedented access to data-driven insights• Connected Digital Product with the customer in the lending division, expertly initiating 30+ customer and product touchpoints and fostering a culture of continuous discovery.

Detroit, Mi, Us

As a Technical Product Owner for Enterprise API Teams at Ally Financial, I led cross-functional efforts to enhance features on the bank's landing page. I oversaw up to three distinct API teams and coordinated extensive integration efforts tailored to acquired lines of business. I strategically spotlighted underutilized features within the snapshot API and facilitated collaboration between UX, legal, and engineering teams to ensure a unified e-sign experience. I efficiently updated critical APIs to enhance customer privacy and data security.Following are my key contributions to the role:• Executed an initiative to unify disparate lines of business, particularly focused on securely transmitting highly sensitive customer data across different demands within the framework of "One Ally."• Delivered a vital contribution to an enterprise team, revitalizing an API to boost engagement from 30K to 120K users within 2 months, addressing usability issues on the Ally dashboard.• Drove the performance of a team responsible for customer APIs, ensuring secure transmission of sensitive data during the company's consolidation efforts; addressed privacy concerns and facilitated a cohesive customer snapshot experience.• Led decision-making forums across lines of business while resolving complex issues, such as customer freezes due to suspected fraud that fostered alignment and collaboration among senior directors.• Successfully implemented a unified e-sign program, eliminating redundant customer signings across various lines of business, aligning priorities, and streamlining the customer experience.• Gathered requirements for establishing new account limitations during fraud suspicions while defining technical measures to block account access, set access levels, as well as efficiently removing restrictions for optimal customer and business protection.

Charlotte, North Carolina, Us

As a Product Manager at Caring.com, I led a shift towards a product-focused, tech-driven approach in collaboration with the VP of Engineering. As an SME for legacy tech and the in-house contact system, I optimized modern Contact Center applications using Twilio, driving a microservice architecture overhaul. My role involved overseeing API integration, sprint planning, and stakeholder meetings to align development with business objectives.An excerpt from the tenure includes the following highlights:• Improved a complex spaghetti code monolith inherited from the startup days, modernized the aging tech stack, and enhanced overall system stability.• Directed end-to-end modernization of the tech stack, introducing stability for continued development with a significant focus on revamping the phone system for efficient call management.• Built and deployed a system from scratch to prioritize incoming calls based on metrics while ensuring high-value calls were answered promptly by advisors with a higher likelihood of successful closure.• Performed detailed user behavior research, utilizing SQL and Looker to analyze data and inform product direction that fostered innovative thinking within the product teams.• Deployed data-driven changes to the Reviews program while reducing non-converting calls and optimizing agent time by 15%; showcased and honored a commitment to continuous improvement and efficiency.

As a Technical Account Manager at YouTech, I led the setup of coupons and microsites for Kroger stores, ensuring seamless integrations with engineers and integration managers. I handled a monthly volume of 3,000 coupons and utilized Excel proficiency for efficient manual setup processes. I documented client requirements and travelled to represent YouTech's business value during quarterly meetings, fostering strong client relationships. I served as a liaison between internal technical teams and clients, and I translated business needs into technical solutions during issue resolution.Some of the significant achievements during this tenure were:• Helmed the Kroger loyalty program, called “Best Customer Bonus”, which entailed the creation of thousands of monthly coupons and various microsites for their digital magazines featuring recipes and exclusive offers.• Played a pivotal role in integrating systems during Kroger's transition between API technologies; leveraged problem-solving skills by delving into XML to troubleshoot and ensure the smooth functioning of the new APIs.• Coordinated the technical aspects of up to 10 large-scale promotional campaigns concurrently for Kroger's Best Customer Bonus segment, averaging 2K offers and 15M downloads per campaign.• Pioneered the launch of APIs facilitating coupon distribution through new digital channels such as mobile and voice assistants, expanding the reach and accessibility of promotional content.

San Francisco, California, Us

• Technology & Marketing- Managing the build of a custom volunteer management platform (writing specs, liaising between developer and staff/volunteers, prioritizing features, designing UX)- Assessing office-wide tech needs and implementing new tech tools- Designing and managing content creation for the annual report• Operations- Overseeing office financials, including: approving purchases, tracking expenditures, & paying invoices- Writing employee policies and procedures to reinforce office culture- Supervising Office Manager and events staff• Human Resources- Improving the interview process and candidate experience- On-boarding all new hires including: offer letters, references/background checks and new hire paperwork -Assisting with organizational budget, including payroll

San Francisco, California, Us

Responsible for our large-scale social service events, brand identity, marketing, and operations. *Events- Orchestrated large social service events serving 1,800 homeless participants, with 800 volunteers, and 100 different organizations or departments- Responsible for event strategy, impact, planning, and success- Coordinated with venues, service providers, and city departments on event schedule- Managed event budget, both annual and per event- Hired, trained, and supervised Events staff*Brand Management/Marketing- Developed a yearly marketing strategy and plan to promote the brand (including design of annual reports)- Designed all branding materials and supervised the maintenance of digital marketing materials- Spearheaded the redesign of projecthomelessconnect.org (Managed the schedule, led the team to craft the RFP, chose content, and wrote copy. Negotiated and hired the developer and liaised between the developer and internal team.)*Operations- Defined office protocols by managing the development and maintenance of employee handbook- Directed and supervised office maintenance, seating & layout changes, ensured compliance- Managed special projects (office move, software decisions & implementation, and organization-wide staff events)

San Francisco, California, Us

- Managed all event logistics - Streamlined the events' project management systems, leading to better organization and event execution- Designed all event advertisements - Implemented a communications plan that improved volunteer retention and cooperation between social service partners- Adjusted event layouts using AutoCAD to improve traffic flow and improve customer experience- Overhauled map design using Adobe Illustrator leading to improved user experience and readability- Negotiated with vendors and service providers for event resources, acquiring resources at reduced or no cost - Secured permits, inspections, and event equipment- Managed service providers’ needs during events

Kentfield, Ca, Us

- Assisted in planning and logistics of large, off-campus, overnight retreats for grades 9-12, and assisted in supervision and leadership during retreats- Recruited and mentored teens to be leaders during retreats, including helping them prepare presentations- Taught grade 10 scripture and implemented an interesting and effective learning environment - Communicated regularly with parents and administrators through personal emails, phone calls and meetings

Campbell, California, Us

- Taught a range of subjects (History Teacher (Grades 4-5), Art Teacher (Grades 3-5), Art History Teacher (Grades 6-8), Elementary Spanish Teacher (Grades 4-8), Religion Teacher (Grades 4-8))- Developed curriculum specific to school that focused on experiential learning - Prepared and presented curriculum for reaccreditation process

Master'S Degree, Religious History, Women'S Studies, Ecological Ethics

Certificate In Project Management, Agile Management

Python

Ba, History, Theology

Education record