Kate Miller Email & Phone Number

United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

Medallia’s mission is simple: to create a world where companies are loved by customers and employees alike. Hundreds of the world’s best-loved brands trust Medallia’s Software-as-a-Service application to help them capture customer feedback everywhere the customer is (on the phone, in store, online, mobile), understand it in real-time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance. Founded in 2001, Medallia is growing quickly with more than 1000 employees globally in Silicon Valley, New York, London, Paris, Sydney, Buenos Aires, Austin, Washington D.C., and Tel Aviv.

London, United Kingdom

Owned EMEA operations to drive efficiency and effectiveness by supporting the leadership team on integrated planning, governance, programme and change management, process improvement and other operational disciplines that enabled business performance.Key Responsibilities:• Build and implement EMEA Sales Operations strategy to success with the leadership team to drive large scale commercial effectiveness and efficiency, enabling business performance. Supported by exceptional stakeholder management with Sales, HR, Finance, Business Intelligence, Marketing and IT functions.• Analysed complex data sets, translated findings accessible insights and developed recommendations to enable faster strategic decision making, created compelling presentations and documents to communicate findings to regional leadership team initiating new business.• Supported the leadership team by planning and supporting leadership meetings, agenda setting, preparation, action tracking and progress updates. Presented on performance and other project updates when applicable• Large scale budget management, successfully planned and implemented cost cutting procedures.• Supported the delivery of the core strategic planning process; annual Go To Market planning, global business updates and monitored quarterly goals.• Responsible for monthly/Q sales forecast submission. Created dashboards, tracked KPI's, analysed trends for forecast recommendations enabling leadership to improve on forecast accuracy.• Developed and implemented an effective leadership workflow plan. Managed activities through the year. Partner with leadership on implementing global change programmes to ensure high levels of engagement and application.• Managed selective programmes and projects; mobilized resources and project management tools, managed risk interventions, promoted the use of programme and change management best practices. • Hire, train, manage and coach global operations staff across different locations.

London, United Kingdom

Served as the analytics and operations business partner for senior level EMEA Market Leaders and their commercial teams. Responsible for team initiatives related to strategic planning, sales forecasting, data analytics, communication plans, budget management and project management. Supported the production of materials for MD meetings, conveying key messages to a senior audience. Managed a team of commercial coordinators, responsible for driving operational efficiencies across Europe.

London, United Kingdom

Provided strategic and operational support to the EMEA Executive Director and Managing Director. Reviewed and analyzed commercial data, and provided progress updates to the leadership team. Acted as key influencer and driver on business applications (including Salesforce.com) and owned calendar management responsibilities for MD, partnering closely with the global operations specialists. Responsible for motivating the commercial teams through project deliverables and campaign management.

Responsible for delivering membership value to 60+ Key Account institutions, partnering closely with Heads of Sales, Marketing and Communications, helping them to overcome their most pressing challenges and receive the maximum ROI from the membership. Achieved 115% of annual CV goal for 2010 and 2011. Notable accomplishments; achieved highest client renewal rates in EMEA in 2010 and secured a spot on 'Winners Circle' incentive trip. Responsible for the onboarding program with new clients, analyzed and tracked data on KPI’s and made recommendations for strategic growth.