Immigration Program-specific Functions and Accountabilities:• Determine client’s Intake eligibility for assistance under CLG Income and Asset Guidelines and Immigration Program service parameters• Provides general immigration information and referrals for immigration related services • Respond to general inquiries received on Immigration Intake Telephone Line • Provide administration and/or triage support to Team during legal clinics • Assess client’s needs and legal issues in advance of client’s initial interview with either the advocate or the lawyers• Proofread and prepare Immigration applications including study & work permits, TRVs, sponsorships, H&Cs, appealsGeneral Legal Functions and Accountabilities:• Performs a variety of legal and administrative duties, including verifying and recording client data electronically in Practice Panther (client record management system)• Maintain an organized filing system (electronic and paper copy)• Open, Close, and Archive client files (electronic and physical file)• Meet and triage clients remotely and in-person • Schedule appointments for the Immigration Lawyers• Arranges interpreters for client meetings and sends out documents for translation• Provide intake/reception back-up support as requested• Commission Affidavits and Statutory Declarations• Assist with pulling data from Practice Panther as needed for various reports and funding applications

• Design over 300+ instructional learning programs (E-Learning and Blended Learning), including needs assessments, learning maps, detailed design and storyboardingDesigned e-learning career courses (Instructional Designer)• Create Instructional storyboarding, scriptwriting, courseware development " The State-designated English Textbook and CD-ROM" and Korea Teacher In-service Training Institute's E-Learning programs, Korea National Open University Blended learning system and Technical support Educational program at EBS(Educational Broadcasting System)

Design curriculum and taught Korean Language and Culture • Coordinate the activities of school volunteers and students, and develop learning material • Evaluate course and their delivery

• Utilized IRCC portals for client applications, kept track of IRCC correspondence and updated clients’ application status and communicated with clients by email accordingly.• Coordinated clients' applications in IRCC portals regularly: TRVs, VR, WP, SOWP, PGWP, BOWP, SP, and PR program (AOS, AINP, AEES, SINP and EE profile etc.). • Created a comprehensive client case list and managed internal database; opened and closed files for each account; handled clients’ retainer agreement and processed payment • Drafted legal documents and government correspondence and submitted IRCC Webform and ATIP application. • Demonstrated strong attention to detail and exceptional time management skills by collecting documents, preparing and submitting applications on time and following up on the application status • Provided immigration information and timely support to clients by emails and phone calls; identified immigration issues during in-person initial meetings with clients and triaged clients to appropriate staff.

• Managed all clients' files, maintained client communications, completed application forms, and assembled application files for immigration practitioner to review • Tracked each application status and updated database while providing information and guidance to clients on a regular basis• Coordinated 10+ various immigration applications (VR, SP, WP, PR, etc.) and related documents (affidavits and other supporting documents) per month • Performed a variety of administrative tasks with attention to detail; reviewed documents received from clients for completeness and requested missing documents and information • Translated legal documents from Korean to English • Ensured data integrity while maintaining the confidentiality

• Interpretation assignments included: o 5 in-home visits with a social worker for clients experiencing family issues (parenting and divorce) o Family Court - 2 times meditation and adjustment of child support claims o 3 library information sessions for a newcomer, social services, and parenting o 6 medical clinic visit services - 4 times specialist consultations and 2 times regular clinic visits o CIWA’s Attainable Homes Calgary (AHC) program and walk-in information sessions• Translated for CBE, CCSD, ELD program, CIVIC engagement program, and LEAD Foundation

• Demonstrated excellent client services by providing 500+ quotes and pricing per year for tours and handling bookings for hotels, transportation, and sites of excursion • Planned, organized, and processed trips for international clients using client management software

• Supervised and interacted with students by focusing on the positives, encouraging appropriate behaviour, and assisting with proper feeding techniques of students as the situation requires • Participated regularly in educational appropriate activities and scheduled programs

CJ Corporation (Samsung group division : A large South Korean conglomerate company and comprises businesses in industries of food and food service, bio pharma, entertainment, media, home shopping and logistics)• Managed and maintained Talent learning management system• Designed career development internal and external course for 20 senior high potential human resources• Launched Employment engagement program, “Great Work Place” for organizational business culture • Monitored and Evaluated on the job training and training method • Maintained and evaluated over 100 In-service career programs (include on the job training and orientation process) • Offered as internal online career course and supervised vocational student Assisted event support (seminar, demonstration and presentation)• Provided Reading management program • Made occupational profile and job description

(CyberMBA Provides on/offline business education for enterprise, individual/organization diagnosis, learning system and content development)• Learning Project Management - Coordinated customized career course as a project manager - Led the implementation of LMS(Learning Management System) - Assisted facilitator for Hynix Corp.(Korea’s semiconductor company) online MBA course

(KSSL is Non-profit organization with an expertise in the acquisition, dissemination of Korean social science data and literatures )• Designed a digital book guide and education program for online user : concept was pioneered in Korean e-Library system• Information management as an administration