Kate Kramer, M.A. Email & Phone Number

Seattle- Virtual

Seattle- Virtual

Education First is a national education policy, strategy and communications consulting firm that enables the nation's most effective school systems and organizations to advance education reforms that matter

Greater Seattle Area

• Artemis Connection is a boutique strategy consulting firm and we're passionate about helping innovative leaders reach their goals. Instead of using the solution-in-a-box approach employed by larger firms, we set out to.
• Constructed a quantitative evaluation tool outlining theory, experimental design, and statistical analyses to measure the effectiveness of a future leadership development training service
• Developed employee survey for organizational transparency, engagement, and leadership style to collect data and inform the evaluation of the training
• Contributed to consulting team for training design and presentation of monthly executive review meetings and leadership development workshops Training Development & Evaluation:
• Conducted needs assessment including interviews to gain participant buy-in, establish trusting relationships, and deepen understanding of systemic organizational concerns
• Designed research-driven training module with learning materials (visuals, integrative exercises, and handbooks) to increase workforce empowerment, lower turnover, and distribute task ownership to lower levels

Seattle

Consulted on operations with a team of 4 in early stages of this non-profit start-up. Worked with Founder/CEO, VP of Operations, and department leads to assess needs for organizational structure. Personally responsible for deliverables including templates of scalable org and department structures, communication processes, and meeting facilitation process.

Greater Seattle Area

Consulted for a department leader at Gravity Payments on its future vision and identified a competency gap in analytical thinking of the current employees. Lead team to develop a critical thinking workshop based on an easy to adopt decision-making model. Employees reported higher confidence levels in evaluating multiple solutions on the job after the.

Seattle

• An award winning company designed to help small community businesses in the credit card processing industry, providing them with a value proposition of great customer service and transparent pricing.
• Recruited for multiple operations departments including designing job descriptions, screening resumes, interviewing, offer negotiations, and on-boarding
• Responsible for conducting regular one-one feedback conversations with all employees and communicating takeaways to employee’s direct manager and executive team helping to maintain high transparency culture
• Initiated project to change health insurance carriers in 2014 working directly with insurance broker for a 5% reduction in insurance plan costs, addition of 3 supplemental insurance options, and implementation of their.
• Gained stakeholder approval to restructure health insurance plan pricing in 2015 in order to balance benefits survey insights and anticipated 11% increase in renewal cost
• Initiated project to explore new retirement plan broker working with Finance Director to interview brokerage firms, select new 401k program with greater service offerings and lower participant fees, and manage.

Greater Seattle Area

• Awarded the Condé Nast Readers’ Choice awards Top 20 Pacific Northwest Hotels, this 119 room urban boutique luxury property offers sophisticated service to business and leisure travelers
• Responsible for daily operations of 2 Guest Services departments while managing 2 supervisors, and 14 employees including interviewing, training, coaching, providing performance reviews, and terminations
• Exhibited Empowering Leadership for department and Trip Advisor rankings rose from the #10 to the #5 Hotel in Seattle through enhanced guest satisfaction
• Created SOPs, training manuals, and updated service standards and job descriptions to develop a foundation for consistent service and training for the department

Sedona, Arizona

• A highly acclaimed world class destination resort with annual revenues exceeding $9 Million including 16 hotel rooms, full-service restaurant and bar and 22 treatment rooms in a 24,000 sq ft spa
• Directly managed 3 departments with 23 employees in addition to serving as acting manager while General Manager was on extended leave
• Responsible for conducting interviews, training, coaching, providing performance reviews, and separations
• Analyzed problematic service pricing and restructured pricing for all package rate services which increased customer satisfaction and decreased write-offs as a result
• Responsible for gaining stakeholder approval to increase staff hourly rate resulting in improved retention and attraction of higher quality candidates
• Compiled variable expenses for a zero-based budget in 2012, monthly labor forecasts and profit & loss variance reports

Park City, Utah

• Opening in December 2007 as a member of Small Luxury Hotels, this property has a unique combination of vacation ownership and 5-Star services with 33 suites, 2 restaurants and bars, a bakery and Spa
• Created SOP’s for restaurant service and training curriculum from scratch for brand new operation
• Interviewed, hired, and trained 20+ food and beverage service employees to prepare for restaurant opening
• Implemented POS for food and beverage outlets and trained staff for operations
• Managed daily employee performance, troubleshooting, and scheduling for multiple restaurant outlets

Westlake Village, CA

• Supervised the set-up and breakdown of functions and assisted in managing the execution of corporate and social events
• Assigned to troubleshoot issues with guest satisfaction and managing the relationship with event hosts
• Supervised staff in the restaurant, room service and bar
• Completed Corporate Management Training program with rotation through every department in the hotel

Data Science Intensive, Data Science

Online data science course with a final capstone project. Technical skills focus: • Python • SQL • Data Visualization • Statistical.

Master’S Degree, Industrial And Organizational Psychology

Bachelor'S Degree, Hotel And Restuarant Management

Activities and Societies: Club Manager's Association of America