Katelyn Allen Email and Phone Number

• Handle over 150 check-ins on an average PM shift and over 150 check-outs per shift • Facilitate the requests of Elite guests and groups that frequent the property • Manage a $150 bank daily and post various charges including gift shop purchases and room charges • Collaborate with concierge, valet, housekeeping and engineering to meet the needs of the guests

• Responsible for the safety of guests on the ocean and presented information on Maine’s coast and island history• Accountable for the education of various kayaking skills and abilities of thirty kayak campers between the age of eight through thirteen• Managed store operations and reservations system, while being in constant contact with satellite locations exceeding daily requests of tour information in a fast paced environment

• Trained and managed travel practicum students at T.F. Green Airport and Collette Vacations in Rhode Island tourism information, customer service skills and professionalism in a corporate environment• Demonstrated superior customer service to 200 airline passengers daily, in person and through phone conversations concerning tourism information and directions of Rhode Island, distressed passenger alarm, and flight status