Katelyn Felt Email & Phone Number

Seattle, Washington, Us

Seattle, Washington, Us

Seattle, Washington, Us

Seattle, Washington, Us

Campbell, Ca, Us

• Support a large and rapidly growing multifamily housing customer base using cloud-based leasing solutions.• Serve as the primary point of contact to not only maintain client satisfaction, but provide an outstanding customer experience. • Work closely with On-Site sales and services teams to ensure any issues are resolved quickly.• Anticipate client needs, understand their business goals and align On-Site solutions with their objectives. • Ensure client revenue growth and retention.

• Prospected and supported a growing multifamily housing customer base using our integrated software solutions, historical performance data and customer care philosophies• Built a west coast brand and presence for RDAC through establishing a local presence and identifying key opportunities for networking and exposure• Partnered with the client services team to ensure any issues were resolved quickly and drove organic growth• Adapted business strategies to anticipate changes in client needs and preferences • Quickly identified and maintained understanding of clients’ business goals and aligned our services with their objectives

Minneapolis, Mn, Us

• Led a team of 100+ employees to deliver daily results and long-term goal execution• Developed the talent of multiple direct-report leaders to deliver work center results, store service results and advance personal career goal achievement • Managed multiple business units within a $26-$50 million building• Drove company initiatives by engaging and guiding the store leadership team to create and implemented action plans that met operational and organizational goals• Leveraged available management information tools, reports and district business partners to identify and address trends and issues in store and district performance• Passed a series of level-to-level promotional interviews in order to receive a challenging second assignment in 2011, third assignment in 2013, and fourth assignment in 2014• Delivered strong operational metrics, guest survey metrics, and team talent to drive district goals and initiatives in a variety of Executive Team Leader roles and multiple stores • Coordinated a variety of store and district level projects and implement action plans for event success and business improvement

Minneapolis, Mn, Us

• Received extensive training to develop into a strong store executive leader• Used business, leadership and people skills to inspire exceptional performance• Offered innovative ideas, focused on results, and inspired store team to garner results• Created a fast-paced, energetic environment that delivers a consistent brand experience for team members and guests• Maximized sales and profits by developing and delivering positive results through a project focused on operational improvement

St. Louis, Mo, Us

• Acquired the skills necessary to develop into a high performing manager• Leveraged profit and loss statements to develop short-term and long-term branch sales goals• Managed time and resources to deliver on customer service goals and timelines• Networked within a pool of business resources to gain knowledge and insight into company operations