Katelyn Felt Email & Phone Number

Seattle, Washington, US

Seattle, Washington, US

Seattle, Washington, US

Seattle, Washington, US

Campbell, CA, US

• Support a large and rapidly growing multifamily housing customer base using cloud-based leasing solutions.
• Serve as the primary point of contact to not only maintain client satisfaction, but provide an outstanding customer experience.
• Work closely with On-Site sales and services teams to ensure any issues are resolved quickly.
• Anticipate client needs, understand their business goals and align On-Site solutions with their objectives.
• Ensure client revenue growth and retention.

• Prospected and supported a growing multifamily housing customer base using our integrated software solutions, historical performance data and customer care philosophies
• Built a west coast brand and presence for RDAC through establishing a local presence and identifying key opportunities for networking and exposure
• Partnered with the client services team to ensure any issues were resolved quickly and drove organic growth
• Adapted business strategies to anticipate changes in client needs and preferences
• Quickly identified and maintained understanding of clients’ business goals and aligned our services with their objectives

Minneapolis, MN, US

• Led a team of 100+ employees to deliver daily results and long-term goal execution
• Developed the talent of multiple direct-report leaders to deliver work center results, store service results and advance personal career goal achievement
• Managed multiple business units within a $26-$50 million building
• Drove company initiatives by engaging and guiding the store leadership team to create and implemented action plans that met operational and organizational goals
• Leveraged available management information tools, reports and district business partners to identify and address trends and issues in store and district performance
• Passed a series of level-to-level promotional interviews in order to receive a challenging second assignment in 2011, third assignment in 2013, and fourth assignment in 2014

Minneapolis, MN, US

• Received extensive training to develop into a strong store executive leader
• Used business, leadership and people skills to inspire exceptional performance
• Offered innovative ideas, focused on results, and inspired store team to garner results
• Created a fast-paced, energetic environment that delivers a consistent brand experience for team members and guests
• Maximized sales and profits by developing and delivering positive results through a project focused on operational improvement

St. Louis, MO, US

• Acquired the skills necessary to develop into a high performing manager
• Leveraged profit and loss statements to develop short-term and long-term branch sales goals
• Managed time and resources to deliver on customer service goals and timelines
• Networked within a pool of business resources to gain knowledge and insight into company operations