Be proficient in softwares: Microsoft Word, Microsoft Excel, Opera, Colleague Advantage, Citrix Reserve, KipsuGreet, register, and assign rooms to guests of the hotel.Verify customers' credit, and establish a payment method.Make and confirm external reservations for dinner, entertainment, and transportation.Compute bills, collect payments, and make change for guests.Answer the hotel phone and handle guest requests and inquiries.Transmit and receive messages, using telephones or Kipsu.Deposit guests' valuables in hotel safes or safe-deposit boxes.Perform bookkeeping activities, such as balancing accounts.Serve food and beverages to guests, ensuring a positive dining experience.Act as a private lounge host.Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Exactly what you'd imagine working the counter of a family owned pizza place would be like. Answer the phones, write down the order, run it back, bring the food up front, take the payment. It wasn't really rocket science but, it was a great part-time for high school and a good way to learn to implement multi-tasking.