Katelyn Sinclair Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, Ca, Us

Los Angeles, California, United States

* Manages a portfolio of customers through training, day-to-day management, delivery strategy and upselling* Conducts regular check ins with customers to gauge satisfaction, address issues, and provide strategic recommendations for maximizing their use of company tech solutions* Quarterbacks customer risks and escalations end-to-end, including working cross-functionally with internal teams to create & execute on action plans that mitigate customer churn* Conducts regular customer business reviews to discuss progress, share insights, and identify opportunities for further growth and improvement* Acts as the voice of the customer to Product and Engineering teams, synthesizing feedback, and analyzing data to build insights

Los Angeles, California, United States

* Strengthened post-sale relationships with +50 restaurant partners in Los Angeles and San Francisco through technical support, collaborative marketing, and reservation assistance.* Successfully increased engagement in the Los Angeles market by collaborating with internal teams, adding 12 restaurant partners to the platform in Q3/Q4 2023.* Conducted seamless onboarding of restaurant staff to the Dorsia platform, facilitating comprehensive training to optimize the member experience through Dorsia technology.* Provided data-backed insights to promote profitability and increase inventory on the Dorsia platform. Maintained an account retention rate over 98% from FY 2023 to FY 2024.

Costa Mesa, California, United States

* Launched employee volunteer initiatives campaign. Successfully volunteered over 200 hours as a group and partnered with 8 local organizations in 2022. * Created a scalable model for local community volunteering across our markets in Los Angeles, San Diego, and Northern California. * Facilitates working connections between local non-profit organizations and WeWork locations in OC to provide office and event space at low or no cost.* Maximizes community impact and creates brand recognition in the local market, while operating in the limitations of corporate giving.

Newport Beach, California, United States

* Managed critical day-to-day operations of 40,000+ sqft of mixed use coworking and event space. * Oversaw annual operational budget for Newport Beach location.* Oversaw on-site team of 4, including facilities, janitorial, and community to ensure high quality member experience daily.* Executed engaging member events and programming weekly. Partners with local businesses to strengthen community relationships. * Championed membership engagement and retention through proactive check ins, strategic survey programs, and daily support for member inquiries.* Created digital and physical visual assets for all onsite events. Formulates all membership communications from conception to delivery, including emails, one-pagers, and posters.* Standardized member-facing onboarding communications across the Orange County market by creating templates with cohesive brand identity and voice for use by on-site teams.* Strategically partnered with Inside Sales to promote new business, upgrades, and renewals through building tours and streamlined communication.

Anaheim, California, United States

* Documented company parties, conferences, and press events—including post-production editing. * Executed high quality images and guest experiences within brand guidelines.* Maintained professional contact with clients, from event requests to content delivery. Handled on-location troubleshooting.* Provided photography for internal collateral related to employee experience.

Greater Chicago Area

* Maintained station on-air schedule and programming. Oversaw daily tasks and coordinated long-term projects. Trained DJs and Producers on studio equipment.* Guided transition from 8 hour to 24/7 radio broadcast, trained team on new radio automation system and collaborated with Promotions Director on marketing campaign.