Katelyn Benedict Email & Phone Number

Los Angeles, California, United States

Facilitate professional, accurate, and cost-effective travel arrangements for all clients within their company's guidelines and standards of excellence for customer service. Multi-task in fast-paced work environment.

Santa Monica, California, United States

-Process commissions in a timely manner to facilitate accurate payout to partner travel agencies.-Audit various reports for pickup trends and report back to executive committee.-Delegate day-to-day tasks to team members.-Ensure that all service and quality standards are maintained by team members at all times.-Represent the Reservations Department, both in internal meetings and with clients.-Oversee group bookings and act as liaison for group contacts and the rooms division of the hotel.-Increased response rate to guests in external messaging system from 25% to 80%.-Awarded multiple bonuses for positive guest feedback regarding my work.

Santa Monica, California, United States

-Sell room reservations and make changes to existing reservations utilizing my knowledge of the property to create a personalized experience for each guest and their needs.-Assist Sales Team with inputing and maintaining rooming lists, identifying potential VIPs and notating bookings appropriately.-Communicate with group contacts in regards to room reservations, modifications to group bookings and individual group member requests.-Provide guests with information concerning the facilities locations, history, and surrounding area based on information gathered throughout the booking process and as otherwise requested.-Process all guest reservations accurately and thoroughly to maintain seamless service for all guests-Maintain discretion and confidentiality when dealing with high-profile clients and teams

Los Angeles Metropolitan Area

Initially hired as Night Audit, transferred to Guest Service Agent and subsequently promoted to Front Office Supervisor after nine months. I am responsible for updating the Front Office team on daily events and groups based on Banquet Event Orders and Resumes distributed by the Sales, Events, and Catering teams. I respond in a professional and timely manner to guest requests (both in-house and pre-arrival) and online reviews. Daily, I Identify and accommodate guest requests and preferences noted in our arrival report. My team and I prepare arrival and departure billing for timely check-in/check-out. I created and executed a streamlined method of communication to consolidate and organize relevant information for Guest Service Agents (common questions about the local area, metro directions, SOPs, etc.). As a front office team member, I act as the first point-of-contact for guests as they arrive.

Stanford University

Great Books Summer Program aims to broaden the depth of literature middle and high school students are exposed to. I lead discussions centered around assigned reading, including Kafka, Didion, Dostoevsky, Le Guin, and Bradbury, among other notable authors. My primary role as a Program Assistant is to supervise and assure the safety of any and all program students and to provide intellectual and emotional support to those students under my care.

Greater Los Angeles Area

As Co-President of the Board of Directors for University Cooperative Housing Association I chair board meetings, design and post the agenda, send official notices to members of the association, and vote on matters regarding rules and budgetary concerns. I have implemented policies to increase transparency to our members by increasing the visibility of our weekly agendas. I worked to create a comfortable and approachable space for members to communicate concerns and ideas to the Board. As a voting member of the board, I make decisions regarding individual's membership status should they not meet contractual obligations in the membership agreement. I balance my obligation as a board member to the organization and my obligation as an elected official to those I am elected to represent.

Japan And Usa

I orchestrated independent research in Japan, focused in ritual settings and rites of passage in perfomance arts workshops. It was my responsibility to draft and implement a $6,000 budget for grant award. During this time I developed research and grant proposals, conducted informal and semi-structured interviews, participant observation, and audio/visual recording. When I returned from the field I then categorized data, coded data, and analyzed data that had been collected in the field. Once complete, I presented my findings in both a research poster at Undergraduate Research Week and as a powerpoint at the Lemelson Honors Conference.

Greater Los Angeles Area

I assisted faculty conducting research regarding social science education. I worked on a team that prepared a literature review and developed research questions. As a member of the research assistant's teams I contributed to the design, administration, and adjustment of surveys. I also prepared and conducted short interviews.

Greater Los Angeles Area

Preschool educator through AmeriCorps' Jumpstart Program. As a student teacher I focus on literacy and kindergarten readiness. This includes developing phonemic awareness with hand-made activities, social-emotional skills through extensive vocabulary usage and conflict management, and alphabet knowledge with games and writing activities.

Hollywood, Ca

Conduct classroom training for new hires to assimilate them to the company's culture and work environment.Lead trainees in on-the-floor training while verbally communicating expectations during shadow shifts.Complete trainee evaluation forms for each of the five stages of the training program. Conclude each training shift with a one-on-one session to go over strengths and opportunities for growth in new employees.Exhibit behavior that is expected of employees while being differentiated as a resource for information through my distinct "Trainer" uniform.

Greater Los Angeles Area

As Co Producer on many indie sets for iNK Films I have been someone who sees a problem before it happens and takes the steps to fix it. I have helped with set design and decorating for web series and annual multi-studio events. While in pre-production for a short, I handled all SAG paperwork and made sure, once we got to production, that our set was running in compliance with all union rules. It was my consistent hard work and delivery with this company that earned me a Green Hand Award in 2016.

Greater Los Angeles Area

As part of my assistant duties I managed my boss's facebook page and messages, did all grocery shopping and laundry, and kept the house in working order. I was given a list of tasks to complete each day and was able to adapt to new, last minute plans if necessary. My primary responsibility was as a nanny to a young boy whom I helped with his homework, meals, and bedtime. I planned outings to encourage learning, such as trips to museums, parks with diverse plants, or sporting activities.

Bachelor Of Arts - Ba, Cultural Anthropology, 3.7

Activities and Societies: Lemelson Departmental Honors Program, College Honors, Tau Sigma Honor Society, Golden Key Honor Society, True.

Anthropology

Preparation for transfer to a four-year university.