Spencer Hebert Email & Phone Number

Denver, Colorado, United States

Denver, Colorado

Denver, Colorado

Phoenix, Arizona Area

-Resort has 738 guest rooms/suites-Lead and inspire a team of 100 in the housekeeping/laundry operation.-Actively participate in the planning, presentation, and implementation of Hilton Operational Effectiveness for the housekeeping/laundry department.-Decreased labor by implementing a strategic do not disturb plan and credit analysis. - Manage the laundry department with an annual production of 3.5 million pounds.-Assist in managing the budget and oversee ordering for department.-Increased team morale and team member survey results by 20%. -Conduct room inspections and hands on training to increase our SALT scores.-Led the housekeeping team through a multi million dollar rooms renovation- Selected by the EC team to join and successfully complete the six month MDP 1 curriculum.- Nominated and selected as Arizona Biltmore's Leader of the Quarter for Quarter 3 2016

Houston, Texas Area

-515 guest rooms/suites-Managed the day to day operation of the front office department -Decreased labor costs via the implementation of the Atlas labor management system-Managed daily inventory house counts to ensure maximum occupancy.-Increased guest satisfaction scores and resolved guest issues.-Led the front office team through a multi-million dollar rooms renovation.- Successfully completed Marriott International's Foundations of Leadership courses

Greater Denver Area

-430 guest rooms/suites-Represented the University of Denver as a front office intern-Rotation as a bell person, delivering guest luggage, requests, and in room dining orders.-Served team as a Service Express agent and was cross trained at both PBX and the front desk-Attended managerial meetings to enhance my hospitality exposure.-Increased guest satisfaction and handled guest complaints- Front office department Beta tested Kipsu software for Corporate Starwood