Katie Light Email & Phone Number

Kelowna, British Columbia, Canada

In this role I have the pleasure of the following:• Leading Risk Management Project (based in ISO 14971 standard) - Created a streamlined process, and wrote controlled documentation, and constructed employee training • Documentation Specialist within GRC Team: creating process, records management, writing auditing and approving documentation across QHR (across multiple platforms Salesforce, Confluence, SharePoint)• Assisting with ISO 13485:2016… Show more In this role I have the pleasure of the following:• Leading Risk Management Project (based in ISO 14971 standard) - Created a streamlined process, and wrote controlled documentation, and constructed employee training • Documentation Specialist within GRC Team: creating process, records management, writing auditing and approving documentation across QHR (across multiple platforms Salesforce, Confluence, SharePoint)• Assisting with ISO 13485:2016 audits• Managing/Leading Control of Documents Projects (based in ISO 13485:2016) in three major corporate platforms. - Confluence: implemented documentation templates, performed testing and wrote documentation - Salesforce: worked with teams to agree on process and, implemented documentation templates - SharePoint: implemented documentation templates and required controlled document - All projects: created employee training and wrote all applicable policies and procedural documentation• Working consistently to build positive relationships in cross-functional teams Show less

• Successfully led a team of 16 people – coaching, training, developing to provide consistency and thoughtful leadership, mentorship, and guidance while kept up to date with performance management• Process improvement, documentation for Leadership Team, small and medium projects• Worked to ensure service levels and quality standards through monitoring real-time queue service levels and balanced team workload while coordinated escalation tracking• Collaborated positively with other… Show more • Successfully led a team of 16 people – coaching, training, developing to provide consistency and thoughtful leadership, mentorship, and guidance while kept up to date with performance management• Process improvement, documentation for Leadership Team, small and medium projects• Worked to ensure service levels and quality standards through monitoring real-time queue service levels and balanced team workload while coordinated escalation tracking• Collaborated positively with other departments with client inquiries, issues, and best processes to ensure consistency Show less

• Created polished documentation • Trained and developed of new hires – through formal training (such as ADP, Outlook) and Mock Calls • Managed the Blue Culture Club for Client Services

Kelowna, British Columbia, Canada

• Provided outstanding client support for medical software for billing, configuration, and general inquiries• Supported billing team – answered questions, provided additional knowledge and encouragement through difficult calls, workflows, and more complicated issues

Kelowna, British Columbia, Canada

Account research, management, collections, pay application and customer service. Created internal and external reports for customers and management. Documented account activity and worked amongst a team to decrease account balances and create positive customer experiences.

Kelowna, Bc

l connected with local businesses. Providing temporary administrative, reception and data entry support to businesses in times of staffing need.

Kelowna, Bc

Providing expertise in Human Resources through policy creation during times of organizational change. Processed bi-weekly pay for employees. Helped aid in recruitment/selection/organizational health and safety/ strategic HRM/training and development. Oversaw volunteer management, created positive interactions with clients and maintained paperwork and files for 70-80 students as well as volunteers. Learned Quickbooks online at Arion to facilitate daily and monthly operations.

Kelowna Campus

Worked under 6 month research grant timeline (funded by NSERC), prepared, managed, and communicated research about the Okanagan tree fruit industry to two supervisors. Handled confidential interview materials. Used critical and creative thinking skills while editing Microsoft Word documents.

Kelowna Campus

Worked in the span of 5 month research grant timeline, edited, prepared and handled confidential documents in the topic of occupational health and safety. Reviewed strict, detailed specifications to ensure documents would be approved for research ethics board. Took part in primary research and data management.

Kelowna

Taking care of clients in a professional and courteous manner, cash handling/management, stocking product, cleaning, and ordering.

Kelowna

Caring for customers and customer service with a smile. Cash handling, making orders right, team building, organization and efficiency were included in job duties.

Kelowna

Caring for customers and customer service with a smile. Cash handling, making orders right, team building, organization and efficiency were included in job duties.