Urvashi Gupta Email & Phone Number

Mississauga, Ontario, Canada

• Translating technical jargon into meaningful descriptions that are relatable to end users• Preparing user guides, release notes and other supporting documentation• Drafting and/or distributing the strategic and timely messaging that is critical to the success of our clients• Designing and producing documentation that meets organizational standards and is appropriate for its target audience, updating as new issues arise• Translating complex product information into simple, polished, and engaging content• Handling and managing multiple products simultaneously, with an eye for prioritization• Improving and streamlining current documentation and processes• Crafting and distributing timely communications to end users• Owning and maintaining external mailing lists

Kelowna, British Columbia, Canada

• Achieving departmental service levels and corporate goals by way of being a positively contributing team member• Ensuring outstanding cases are meeting Service Level Agreement (SLA) requirements and taking ownership of critical cases• Clarifying customer's concerns or issues and resolving cases in Salesforce CRM • Providing shadowing / training both internally to new staff and externally to customers• Providing support services for acquisition products and communicating with external contractors • Facilitating any assignment of work given by the Central Desk Coordinators or Leadership team• Taking initiative to write and edit documentation about the software• Analyzing data based on reports and dashboards in Power BI • Experience with project and documentation tool Confluence

Noida, Uttar Pradesh, India

This is a cloud computing company. They provide simple solutions for complex business challenges. This company has expertise in Salesforce platform across all sectors, company sizes, and geographical location.• Assisting the sales team to build, manage and make headway with existing clients providing excellent customer services• Generation of leads through data mapping and data mining and hence help in acquiring more prospects and sales• Analyzing the data collected and compiling and writing reports based on the information gathered• New business research, preliminary analysis using IT tools and technologies• Manual testing for clients according to the requirements based on the QA methodologies in Salesforce• Extensive knowledge and understanding of the software development process• Managing the testing life cycle for various projects along with my team• Experience writing scripts and scenarios along with working on testing processes, strategies, plans,methodologies as per requirements provided• Managing the testing life cycle for various projects along with my team• Preparing the defect report and the test summary report based on the test plan and data• Preparing the detailed accurate test cases based on the system requirements and design documents

Sharjah, United Arab Emirates

This is a Global holding company. Target markets are Global Oil & Gas Package equipment services and supplies for energy, chemical, petrochemical, oil & gas field onshore and offshore. • Assisted in making and designing proposals as well as technical sales• Worked with P&ID • Verified information from the given loop diagrams• Worked on various platforms such as SmartPlant P&ID• Consulted manuals, circuit diagrams and blueprints to determine tests and maintenance procedures for instruments used for measuring and controlling flow, level, pressure and other variables in manufacturing and processing• Getting a better understanding of electrical drawings, control schematics instrument installation, power wiring and loop wiring

Abu Dhabi, United Arab Emirates

Consulting, and engineering company. Their main aim is teaming-up with clients and driving innovation with integrated world-class consultancy and engineering solutions, combined with professional project- and construction management.• Making reference-sheets by checking the P&ID for all the details like tag number of the instrument and product names and type • Loop diagram verification against the documents provided.• Getting strong technical understanding for petrochemical plant, equipment maintenance, data analysis, project management, and scheduling• Working knowledge with engineering codes and standards and process safety• Hands on exposure to and functional understanding of instrumentation and various field hardware

Sharjah, United Arab Emirates

This is one of the global leaders in drilling services, as well as in the engineering, procurement, construction and installation of pipelines and complex projects, onshore and offshore, in the oil & gas market.• Documentation and filing • Worked with P&IDs • Verifying the loop diagram inputs for correct data analysis • Performing mini projects in SmartPlant instrumentation software• Learning analytical and troubleshooting skills

Master Of Engineering - Meng, Electrical, Electronics And Communications Engineering, 3.7

• Specialization in communication and signal processing • Completed a wireless communication course project on Massive MIMO

Master The Entrepreneur Skillset, Entrepreneurship/Entrepreneurial Studies, Certificate Of Achievement

The Master the Entrepreneur Skillset is a 6-Week Virtual Masterclass Powered by Western Entrepreneurship and Ivey Business School to help.

Bachelor'S Degree, Electronics And Communication Engineering, 8.4/10.0

• Awarded a scholarship for attaining a CGPA above 9 in one semester • Selected for an internship in Manipal Institute of Technology •.